Stacy James
Kokomo
Summary
Dynamic professional with extensive experience as a Debris Monitor at Metric Consulting Company, excelling in logistics planning and environmental compliance. Proven track record in enhancing operational efficiency and fostering collaboration, while effectively managing hazardous materials. Recognized for strong problem-solving abilities and commitment to community rebuilding efforts, significantly reducing cleanup timelines.
Overview
25
25
years of professional experience
Work History
Debris Monitor
Metric Consulting Company
06.2025 - Current
- Enhanced overall efficiency of debris management operations through data-driven decision-making processes.
- Facilitated cross-functional collaboration between departments involved in disaster response initiatives, improving overall effectiveness of remediation activities.
- Ensured compliance with safety regulations by conducting regular site inspections and providing feedback to teams on the ground.
- Assisted in securing funding for vital infrastructure repairs by providing detailed reports on damage assessment findings to relevant stakeholders.
- Supported professional development within the team by providing ongoing feedback on individual performance metrics related to debris monitoring tasks.
- Contributed significantly to community rebuilding efforts by efficiently managing large-scale projects focused on clearing residential areas from hazardous waste material.
- Reduced cleanup timelines for disaster-affected areas through efficient monitoring and reporting.
- Implemented quality control measures to maintain high standards of service throughout all phases of the debris monitoring process.
Customer Service Representative
Maximus Federal
05.2020 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Debris Monitor
Debris Tech
11.2023 - 03.2024
- Established strong relationships with community leaders, fostering trust and cooperation during challenging times of crisis recovery efforts.
- Identified tasks to be completed and prioritized according to purpose, need, and time restraints.
- Conducted thorough assessments of damaged properties, ensuring accurate classification and prioritization of clean-up needs.
- Reduced cleanup timelines for disaster-affected areas through efficient monitoring and reporting.
- Developed comprehensive project plans, outlining key tasks and milestones for timely debris removal efforts.
- Collaborated with environmental agencies to minimize negative impacts on local ecosystems during debris removal operations.
- Implemented quality control measures to maintain high standards of service throughout all phases of the debris monitoring process.
- Reported known or suspected problems, issues or concerns to appropriate staff.
- Managed debris removal projects by coordinating with local authorities and contractors.
- Evaluated project progress through consistent monitoring and analysis, enabling timely adjustments and improvements to maintain high-quality results.
- Optimized resource allocation based on changing project requirements, contributing to seamless execution across multiple locations simultaneously.
- Mitigated potential risks associated with hazardous materials by implementing strict handling protocols and training team members accordingly.
- Promoted adherence to best practices in waste management by providing training and guidance on proper disposal methods for debris-related materials.
- Streamlined communication among team members, leading to enhanced productivity within the debris monitoring unit.
- Used appropriate terminology to accurately record incidents in system.
- Coordinated post-disaster recovery efforts by working closely with government agencies and volunteer organizations.
- Improved debris disposal processes, resulting in a more organized and efficient workflow.
Customer Service Representative
Sitel
05.2012 - 05.2020
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
AirTran Airways
08.2000 - 04.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Salem High School
Tylertown, MSMedical Administrative Assistant Degree - MEDICAL ADMINISTRATIVE ASSISTANT
Computer Education Institute
Atlanta, GA06.2005
Skills
- Heavy equipment operation
- Field inspection
- GPS navigation
- Logistics planning
- Data collection
- Waste management
- OSHA compliance
- Damage assessment
- Environmental monitoring
- Emergency response coordination
- Hazardous material handling
- Debris identification
- Debris classification
- Site safety compliance
- Hazardous materials handling
- Environmental assessment
- Environmental education
- Environmental compliance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Accident investigation
- Team building
- Task prioritization
- Self motivation
- Health and safety regulations
- Goal setting
- Risk assessment
- Professionalism
- Interpersonal communication
- Public speaking
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Project management
- Hazardous waste management
- Data reporting
- Data analysis
- Emergency response
- Professional demeanor
- Problem-solving aptitude
- Administration and management
Timeline
Debris Monitor
Metric Consulting Company
06.2025 - Current
Debris Monitor
Debris Tech
11.2023 - 03.2024
Customer Service Representative
Maximus Federal
05.2020 - 06.2023
Customer Service Representative
Sitel
05.2012 - 05.2020
Customer Service Representative
AirTran Airways
08.2000 - 04.2012
Salem High School
Medical Administrative Assistant Degree - MEDICAL ADMINISTRATIVE ASSISTANT
Computer Education Institute
Similar Profiles
Matthew FriendMatthew Friend
Warehouse assistant, Driver & Furniture Fitter at Metric Office FurnitureWarehouse assistant, Driver & Furniture Fitter at Metric Office Furniture
SUBBULAKSHMI BALASUBRAMANIANSUBBULAKSHMI BALASUBRAMANIAN
Teacher at Leaders Metric Higher Secondary SchoolTeacher at Leaders Metric Higher Secondary School
JANENEETA SJANENEETA S
Activity Coordinator at Ebenezer Jeganath Marcus Metric Hrs. SchoolActivity Coordinator at Ebenezer Jeganath Marcus Metric Hrs. School
Deiandra FreemanDeiandra Freeman
Program Director - Movement Coordinator at Indiana Department of CorrectionProgram Director - Movement Coordinator at Indiana Department of Correction
Dennis Morgan IIDennis Morgan II
Agency Owner at Shelter InsuranceAgency Owner at Shelter Insurance