Stacy Tolbert
Jackson
Summary
Dynamic professional with a solid background in parts management. Recognized for strong analytical and attention-to-detail skills, contributing to improved service delivery and customer satisfaction. Prepared to leverage expertise in optimizing operations and streamlining processes.
Overview
12
12
years of professional experience
Work History
Parts Manager
BMW of Jackson
Jackson
06.2017 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with service department to fulfill repair part requests promptly.
- Conducted regular audits of inventory accuracy and stock levels.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Established pricing strategies to remain competitive while ensuring profitability.
- Developed and implemented parts department policies and procedures to improve efficiency.
Warranty Ad
Wilson Hyundai
Ridgeland
07.2020 - 10.2022
- Processed warranty claims for various products efficiently.
- Maintained accurate records of warranty transactions and repairs.
- Reviewed warranty policies to ensure compliance with company standards.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resolved discrepancies in warranty coverage for customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Stayed up to date on factory announcements and recalls.
Parts/Service Manager
Wilson Hyundai
Ridgeland
05.2014 - 06.2015
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Facilitated communication between departments to streamline service delivery processes.
- Reviewed repair orders for accuracy prior to billing customers for services rendered.
- Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
- Led regular meetings to discuss service updates and team performance goals.
Education
BBA - Business Administration And Computer Information
Delta State University
Cleveland, MS05-2007
Skills
- Inventory and stock management
- Warranty processing
- Customer relationship management
- Problem solving
- Time management
- Attention to detail
- Parts documentation
- Warehouse operations
- POS systems operations
- Obsolescence control
- Analytical skills
Timeline
Warranty Ad
Wilson Hyundai
07.2020 - 10.2022
Parts Manager
BMW of Jackson
06.2017 - Current
Parts/Service Manager
Wilson Hyundai
05.2014 - 06.2015
BBA - Business Administration And Computer Information
Delta State University