Star James
Oxford
Summary
Experienced Manager within the property management industry with a demonstrated history of working in student housing. Skilled in Customer Service, Team Building & Management, Portfolio Management, Marketing, Sales, Analytics, Due Diligence, RealPage, and Entrata.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Scion Group LLC
03.2023 - Current
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Collaborated with other departments to establish productive and timely completion of projects.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Regularly updated asset management staff regarding leasing and property status
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement
- Created staff schedules in response to community needs
- Established and implemented leasing goals while managing effective lease expiration program
- Developed and implemented strategic plan for property management
- Liaised between company and owners to address and remedy ongoing concerns
- Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events
- Compiled and conveyed all operational and financial data to regional manager
- Supervised and coordinated work of leasing managers and community assistants to optimize productivity and enhance results
- Cultivated rapport with clients to meet expectations for high-end event space rentals
- Recommended clarifications and changes in program policies to director of property management
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Oversaw daily operations, maintenance and administration of various properties
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
- Developed and deepened relationships with residents and fellow staff
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment
- Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights
- Developed leadership and professional improvement activities for team members
- Set housing assignments and managed requests for adjustments.
- Led the leasing team to achieve and exceed leasing goals by selling the products and services of our property
- Coordinated move-in and move-out processes
Financial Professional
New York Life Insurance
01.2022 - 03.2023
- Prospecting for new business by networking, attending and executing events, cold-calling, digital outreach, implementing and monitoring marketing campaigns, referrals, and building lead databases based on field research
- Develop rapport with clients and foster long-term relationships, build and maintain client financial plans up-to-date
- Scheduling appointments for clients to discuss their financial goals and building a customized solution to achieve client's needs and goals
- Explain features and advantages of various policies and enhancements to promote sale of insurance plans
- Provide dedicated and focused customer experiences
- Sell a variety of insurance products to businesses and individuals
- Answer any questions or concerns policy holders have with their policies and/or claims
- Achieve and exceed target insurance sales quota
- Follow up with insured individuals regarding premium and deductible payments
- Remain current on product offerings, enhancements, and or changes/modifications
- Maintain state licensing requirements, and keep abreast of regulatory changes and requirements.
Assistant Community Manager
Asset Living
03.2021 - 01.2022
- Oversaw daily operational and financial functions of the property
- Managed delinquency and the collection of rent
- Managed all phases of personnel, leasing, maintenance, financial, administration, & risk management of the property
- Supervised and ensured compliance with company policies and procedures, safety, fair housing guidelines, and liability concerns
- Managed accounts receivables for accuracy and to ensure payment
- Oversaw all accounts to ensure accurate reporting for end of the month closing procedures
- Completed various reports for ownership.
Assistant Community Manager
Asset Living
12.2019 - 03.2021
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with latest personal information and recent payments.
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Supervised 15-20 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Leasing Manager
Peak Campus Management
02.2019 - 12.2019
- Led the leasing team to achieve and exceed leasing goals by selling the products and services of our property
- Coordinated move-in and move-out processes
- Assisted with hiring, training, and maintaining of leasing team
- Analyzed market trends to forecast occupancy rates as well as developed aggressive marketing strategies
- Developed and managed marketing campaigns
- Coached leasing team to maximize occupancy and income
- Conducted monthly lease file audits
- Prepared various reports for owner review.
National Leasing Specialist
Peak Campus Management
01.2016 - 02.2019
- Toured properties with prospects and residents, highlighting features and redirecting concerns to capture interest.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies - Regularly updated asset management coordinators regarding leasing and property status.
- Developed strong, professional relationships with residents, organizations, and university departments by initiating collaboration and delivering exemplary service and engagement.
- Created staff schedules in response to community needs.
- Established and implemented leasing goals while managing effective lease expiration program.
- Developed and implemented strategic plan for property management.
- Liaised between company and owners to address and remedy ongoing concerns.
- Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
- Compiled and conveyed all operational and financial data to regional manager.
- Supervised and coordinated work of leasing managers and community assistants to optimize productivity and enhance results.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Recommended clarifications and changes in program policies to director of property management.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
- Developed leadership and professional improvement activities for team members.
- Set housing assignments and managed requests for adjustments.
Leasing Manager
Peak Campus Management
07.2014 - 01.2016
- Assisted with hiring, training, and maintaining of leasing team
- Analyzed market trends to forecast occupancy rates as well as developed aggressive marketing strategies
- Developed and managed marketing campaigns
- Coached leasing team to maximize occupancy and income
- Conducted monthly lease file audits
- Prepared various reports for owner review.
Education
Bachelors - Business Administration
University of Mississippi
Oxford, MS05.2011
Skills
- Strategic planning
- Vendor Relationship Management
- Budget Control
- Financial Reporting
- Staff Management
- Employee Scheduling
- Business Development
- Operations Management
- Training & Development
- Critical thinking
- Team leadership expertise
- Budgeting expertise
Certification
- Mississippi, Life and Health Insurance License, 01/01/22
- Tennessee, Life and Health Insurance License, 01/01/22
Timeline
Assistant General Manager
The Scion Group LLC
03.2023 - Current
Financial Professional
New York Life Insurance
01.2022 - 03.2023
Assistant Community Manager
Asset Living
03.2021 - 01.2022
Assistant Community Manager
Asset Living
12.2019 - 03.2021
Leasing Manager
Peak Campus Management
02.2019 - 12.2019
National Leasing Specialist
Peak Campus Management
01.2016 - 02.2019
Leasing Manager
Peak Campus Management
07.2014 - 01.2016
Bachelors - Business Administration
University of Mississippi
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