Stefanie McKnight
Saucier
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
22
22
years of professional experience
Work History
Sales Representative
Jani King
Gulfport
11.2024 - Current
- Researched competitors' products, prices, and sales techniques.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Analyzed market trends to identify potential sales opportunities.
- Analyzed customer feedback to improve products and services.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained accurate records of all sales and prospecting activities.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
Office Assistant
Thompson construction
Saucier
11.2021 - 10.2024
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted in the development and implementation of office policies and procedures.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and directed them to appropriate personnel.
- Managed inventory of office supplies and placed orders when needed.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
Waitress
Captain Als
Gulfport
05.2003 - 12.2020
- Participated in team meetings to discuss new menu items or changes in policy.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Checked back with customers throughout meal service to ensure satisfaction.
- Organized take-out orders efficiently according to customer requests.
- Replenished beverages when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Prepared checks accurately and processed payments promptly.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Presented food and beverages to guests at tables.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
High School Diploma -
Harrison Central High School
Gulfport05-2002
Some College (No Degree) - Psychology
Mgccc
GulfportSkills
- Customer relationship management
- Sales forecasting
- Lead generation
- Market analysis
- Customer service
- Effective communication
- Persuasion skills
- Time management
- Problem solving
- Prospecting clients
- Upselling and cross selling
- Inside and outside sales
- Cold calling
- Customer relationship building
Timeline
Sales Representative
Jani King
11.2024 - Current
Office Assistant
Thompson construction
11.2021 - 10.2024
Waitress
Captain Als
05.2003 - 12.2020
High School Diploma -
Harrison Central High School
Some College (No Degree) - Psychology
Mgccc