Steffany Johnson
Pearl
Summary
Dynamic and dedicated professional with a proven track record at Petsmart, excelling in customer service and teamwork. Skilled in problem-solving and organizational tasks, I enhanced operational efficiency and employee satisfaction through effective training. Committed to animal welfare, I successfully increased customer satisfaction. I am very reliable and hardworking, adapting to other areas of the store quickly, including retail and salon.
Overview
8
8
years of professional experience
Work History
Petshotel Associate Lead
Petsmart
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked in almost all areas of the store when needed.
- Trained and guided associates and other leads in the hotel.
- Great customer service and provide pet parents and pets with the best experience possible.
Kennel Supervisor
Animal Rescue Fund of MS
12.2019 - 06.2021
- Collaborated with animal rescue organizations and foster networks to increase the number of animals finding permanent homes.
- Streamlined communication between team members, resulting in improved collaboration and efficiency within the kennel.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and fostering professional growth.
- Ensured proper feeding and medication administration for all animals under supervision, resulting in optimal health conditions.
- Developed comprehensive training programs for new employees, leading to higher retention rates and increased employee satisfaction.
- Maintained detailed records of each animal''s history and medical needs to ensure seamless continuity of care during their stay at the facility.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Educated visitors and staff on proper animal care and handling.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Manager
Dog Day Afternoon
09.2019 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Kennel Supervisor
Community Animal Rescue and Adoption (CARA)
09.2017 - 10.2019
- Collaborated with animal rescue organizations and foster networks to increase the number of animals finding permanent homes.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for signs of disease, illness, or injury and communicated concerns.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained detailed records of each animals history and medical needs to ensure seamless continuity of care during their stay at the facility.
- Coordinated volunteer efforts within the kennel to provide additional support during peak periods or special events.
- Implemented quality control measures to maintain high standards of cleanliness and animal welfare throughout the facility.
- Organized adoption events, effectively increasing pet adoption rates within the community.
Education
No Degree -
Holmes Community College
RidgelandSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Attention to detail
- Decision-making
- Organizational skills
Timeline
Petshotel Associate Lead
Petsmart
09.2021 - Current
Kennel Supervisor
Animal Rescue Fund of MS
12.2019 - 06.2021
Manager
Dog Day Afternoon
09.2019 - 06.2021
Kennel Supervisor
Community Animal Rescue and Adoption (CARA)
09.2017 - 10.2019
No Degree -
Holmes Community College
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