Stephanie Carter
West Point
Summary
Proven leader with a track record of ethical leadership and team management at H & R Block Tax Services. Excelled in fostering inter-departmental collaboration and streamlining processes, significantly enhancing operational efficiency. Skilled in compliance management and motivational leadership, adept at building client trust and securing repeat business.
Overview
11
11
years of professional experience
Work History
Associate Team Leader
H & R Block Tax Services
11.2019 - 04.2021
- Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
- Facilitated inter-departmental collaboration efforts, contributing to the overall success of cross-functional initiatives within the organization.
- Established streamlined processes for task delegation, enabling timely completion of responsibilities while reducing workload burdens on individual team members.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
Sales Associate
Bath & Body Works
12.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Manager
Sparks Construction
01.2017 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resources Assistant
Yokohama Tire
06.2016 - 12.2016
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Customer Service Representative
Franklin Manufacturing
07.2010 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Business Administration/Physical Education
Wood Jr College
Mathiston, MS05-1989
Skills
- Ethical leadership
- Team management
- Motivational leadership
- Compliance management
Timeline
Associate Team Leader
H & R Block Tax Services
11.2019 - 04.2021
Sales Associate
Bath & Body Works
12.2018 - 11.2019
Office Manager
Sparks Construction
01.2017 - 12.2018
Human Resources Assistant
Yokohama Tire
06.2016 - 12.2016
Customer Service Representative
Franklin Manufacturing
07.2010 - 06.2016
Associate of Applied Science - Business Administration/Physical Education
Wood Jr College
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