Stephanie Carzoli
Ocean Springs,MS
Summary
Performance-focused Advanced Medical Support Assistant facilitating an open line of communication between our nation’s veterans and the federal government regarding their physical and mental health. Eighteen years of experience in the medical field building and cultivating professional relationships and coordinating appointments.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
12.2022 - Current
- Gulf Coast Veterans Health Care System
- 400 Veterans Avenue
- Biloxi, MS 39531 United States
- 12/2022 - Present
- Salary: 45,588.00 USD Per Year
- Hours per week: 40
- Series: 0679 Pay Plan: GS Grade: GS-6
- Advanced Medical Support Assistant
- Duties, Accomplishments and Related Skills:
- Schedules optometry and ophthalmology appointments, whether in accordance with orders placed by providers within the VA, or upon the veteran's request, while adhering to VHA national scheduling guidelines, and maintaining HIPAA compliance. Provides medical administrative support to ensure a high-volume, fast-paced specialty clinic runs smoothly and efficiently.
- Works closely with interdisciplinary staff in specialty, primary care, inpatient rehab, ER, transportation, assisted living, and the call center to resolve scheduling conflicts, clarify treatment processes, and streamline care. Acts as a liaison amongst providers, clinical technicians and opticians, and patients communicating eyeglass and medication issues and urgent concerns.
- As one with seniority, trains incoming fellow AMSAs in clinic procedures, delegates tasks and responsibilities, provides guidance in day-today clinic operations, and ensures adequate staffing for mealtimes and breaks.
- Effectively approaches challenges with rescheduling patients or clinic days from LEAF requests, often on short notice, while providing solutions resulting in the best outcome for both patient and provider.
- Answers the phone in a timely manner, resolving patient requests for appointments, refills, questions regarding treatment, urgent or emergent concerns, or in the event of non-eye issues, provides contact information for other departments to the veteran and transfers calls to those departments. Confirms veteran's demographic information with each visit or phone call.
- Reaches out to the outpatient pharmacy on behalf of the veteran to expedite or resolve medication requests.
- Occasionally escorts the veteran to other departments or to their vehicle if they require assistance.
- Provides information regarding community care resources and eligibility requirements to the veteran; captures patient preferences whenever possible in order to streamline the process.
New Patient Referral Coordinator
Singing River Health System Neuroscience
12.2007 - 11.2022
- Singing River Health System Neuroscience
- 3603 Bienville Boulevard, Suite 102
- Ocean Springs, MS 39564 United States
- 12/2007 - 11/2022
- Salary: 38,729.00 USD Per Year
- Hours per week: 40
- New Referral Coordinator
- Duties, Accomplishments and Related Skills:
- Contributed to the efficiency of a fast-paced, high-volume neurology/sleep medicine specialist practice by streamlining the referral entry administrative process: confirmed all demographic information, insurance, and medical records were included, scanned said documents, and duplicated those referrals within the Epic EMR system, transferring them into a statistical work queue.
- Scheduled patients with providers, obtaining any missing details necessary to proceed. Secured outside medical records and imaging via CD-ROM and PowerShare medical image sharing, while strictly HIPAA-compliant; experienced in CareEverywhere, an Epic-based health information sharing service. Coordinated patient care with inpatient services, inpatient and outpatient rehab, multiple assisted living facilities, and the ED in scheduling timely outpatient hospital follow up appointments with neurology and sleep medicine.
- Collaborated with two community neurology specialists and five mid-level providers with frequently shifting schedules; worked to establish patient-provider relationships with patients new to the clinic, while simultaneously strengthening professional bonds amongst multidisciplinary providers.
- Scheduled appointments according to the patients' convenience as much as possible; determined level of urgency using my best judgment, deferring to the providers within the practice when necessary, thereby expediting those referrals deemed appropriate.
- Communicated with outside referring providers regarding patients' appointment dates.
- Sought out the knowledge of the clinic's providers, applied that knowledge to reviewing medical records and patient inquiries about appointments, procedures, and ensuing treatment.
- Maintained advanced knowledge of neurological and sleep medicine terminology, as well as basic medical terminology.
- Responded to patients' voicemails and emails in timely fashion; spoke to patients with detailed clarity, compassion, patience, and positivity, whether in person, over the phone or email.
- Provided patients with contact information to the facility's financial assistance department if uninsured or underinsured; advised patients of self-pay charges and any co-pay or deductible/out-of-pocket charges.
- Collaborated with worker's compensation adjusters and nurse case managers securing authorizations for treatment and expediting appointments.
- Proficient in Microsoft Word and Outlook.
Education
Bachelor of Science - Photojournalism
University of Southern Mississippi
Hattiesburg, MSAssociate of Science -
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Recordkeeping Skills
- Patient Communication
- Medical Office Support
- Data Entry Proficiency
- Patient Scheduling Abilities
- Medical Terminology Understanding
- Conflict Resolution Techniques
- Patient Care Coordination
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
12.2022 - Current
New Patient Referral Coordinator
Singing River Health System Neuroscience
12.2007 - 11.2022
Bachelor of Science - Photojournalism
University of Southern Mississippi
Associate of Science -
Mississippi Gulf Coast Community College
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