Stephanie Farsee Newell
Internal Revenue Service, IRS
Walls
1
Certification
15
years of professional experience
Assisted customers by managing high volumes of incoming calls and emails. Consistently achieved performance targets for response time and resolution. Provided accurate information and addressed customer inquiries using strong product knowledge. Attended regular training sessions to remain informed about product features, policies, and industry trends. Authorized to work in the US for any employer.
Work History
Contact Representative
2 Years 7 Months- Facilitated effective communication with taxpayers regarding inquiries and concerns.
- Resolved complex issues by analyzing taxpayer accounts and documentation.
- Provided training to new representatives on IRS procedures and customer service best practices.
- Streamlined processes to enhance efficiency in case resolution workflows.
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
Insurance Verification Specialist
8 Months- I'm a insurance verification specialist health care professional worker. I ensure that patients' health care benefits cover required procedures. I contact a patient's insurance company to verify coverage levels and works with individuals to educate them on their benefits information. Conducting routine verification to ensure the integrity of the filing system. Creating and maintaining a records management system. Retrieve information from the filing system when requested.
Customer Service Representative/ appointment confirmer
5 Years 2 Months- Coordinated meetings, appointments, and travel arrangements for executives and staff members
- Maintained a high level of accuracy in scheduling to minimize conflicts and maximize productivity
- Collaborated with team members to prioritize tasks and optimize daily schedules
Parking Lot Attendant
1 Year 8 Months- Greeted customers on the front and back end taking and recording payments on the back end
- Ensured vehicles were parked safely and remained that way until returned to customers
- Facilitated parking flow of traffic throughout the parking lot
- Maintained outer and inner appearance of structure
- Monitored parking lot via video and manual walkabouts
- Responsible for the safety of over 300 vehicles during any given shift
Online Customer Service Representative
1 Year 5 Months- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Education
High school diploma or GED
Certificate of Technical Studies - Nursing
Skills
Led customer service initiatives to enhance patient satisfaction.
Drove computer literacy training to improve team efficiency.
Oversaw front desk operations
ensuring a welcoming environment.
Leveraged Eaglesoft software to optimize patient care workflows.
Cultivated customer relationships to strengthen loyalty and engagement.
Executed insurance verification processes to minimize claim denials.
Supervised valet parking operations for streamlined guest experiences.
Directed medical imaging protocols to ensure high-quality diagnostics.
Managed medical records with a focus on compliance and accuracy.
Enhanced medical office operations through process improvements.
Mediated conflicts to foster a collaborative workplace culture.
Managed dental receptionist duties to enhance patient services.
Complied with HIPAA standards to ensure patient confidentiality.
Administered EMR systems to streamline patient information management.
Oversaw cash register operations to ensure financial accuracy.
Coordinated medical scheduling to optimize clinic efficiency.
Streamlined medical billing processes to improve cash flow.
Leveraged dental office experience to enhance patient engagement.
Facilitated clerical support to enhance overall office productivity.
Administered cash handling protocols to maintain financial integrity.
Certification
- F endorsement Present
- CPR Certification May 2021 to Present
- Nursing Assistant June 2010 to Present
- CERTIFIED NURSING ASSISTANT Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through five years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR certified (current).
- Nursing Skills Patient Care & Safety Diagnostic Testing Medical Terminology Electronic Medical Records Vital Signs & Patient Monitoring Medication Administration Privacy / HIPAA Regulations Patient Advocacy and Support
- AED Certification
Timeline
Contact Representative
Internal Revenue Service, IRS
06.2023 - 01.2026Read More
Insurance Verification Specialist
St. Francis Medical Group
10.2022 - 06.2023Read More
Customer Service Representative/ appointment confirmer
Vance dental
08.2017 - 10.2022Read More
Parking Lot Attendant
LAZ Parking
01.2013 - 09.2014Read More
Online Customer Service Representative
TANK DEPOT
09.2010 - 02.2012Read More
High school diploma or GED
Read More
Concorde Career College
Certificate of Technical Studies from Nursing
Read More