Friendly and solution-oriented customer service professional with experience in handling high call volumes, resolving issues efficiently, and maintaining a positive brand image.
Overview
2
2
years of professional experience
Work History
Everise
Plantation
09.2023 - 05.2024
Handled up to 80 calls daily assisting customers with account issues
Resolved complaints and followed up to ensure customer satisfaction
Logged interactions and outcomes in CRM software
Administrative Assistant
TTEC
Englewood
10.2022 - 09.2023
Maintained office organization, digital records, and schedules
Assisted with data entry, filing, and interdepartmental communication
Handled email responses and supported administrative tasks