Stephanie Johnson
Natchez
Summary
Friendly and solution-oriented customer service professional with experience in handling high call volumes, resolving issues efficiently, and maintaining a positive brand image.
Overview
2
2
years of professional experience
Work History
Everise
Plantation
09.2023 - 05.2024
- Handled up to 80 calls daily assisting customers with account issues
- Resolved complaints and followed up to ensure customer satisfaction
- Logged interactions and outcomes in CRM software
Administrative Assistant
TTEC
Englewood
10.2022 - 09.2023
- Maintained office organization, digital records, and schedules
- Assisted with data entry, filing, and interdepartmental communication
- Handled email responses and supported administrative tasks
Education
High School Diploma -
Natchez High School
Natchez, MS05-2017
Some College (No Degree) - Social Work
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- CRM software
- Data entry
- Office organization
- Complaint resolution
- Team collaboration
- Inbound and outbound calls
- Conflict resolution
- CRM tools (Zendesk, Salesforce)
- Empathy and patience
- Call documentation
- De-escalation techniques
Timeline
Everise
09.2023 - 05.2024
Administrative Assistant
TTEC
10.2022 - 09.2023
High School Diploma -
Natchez High School
Some College (No Degree) - Social Work
Southern New Hampshire University
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