Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Johnson

Natchez

Summary

Friendly and solution-oriented customer service professional with experience in handling high call volumes, resolving issues efficiently, and maintaining a positive brand image.

Overview

2
2
years of professional experience

Work History

Everise
Plantation
09.2023 - 05.2024
  • Handled up to 80 calls daily assisting customers with account issues
  • Resolved complaints and followed up to ensure customer satisfaction
  • Logged interactions and outcomes in CRM software

Administrative Assistant

TTEC
Englewood
10.2022 - 09.2023
  • Maintained office organization, digital records, and schedules
  • Assisted with data entry, filing, and interdepartmental communication
  • Handled email responses and supported administrative tasks

Education

High School Diploma -

Natchez High School
Natchez, MS
05-2017

Some College (No Degree) - Social Work

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • CRM software
  • Data entry
  • Office organization
  • Complaint resolution
  • Team collaboration
  • Inbound and outbound calls
  • Conflict resolution
  • CRM tools (Zendesk, Salesforce)
  • Empathy and patience
  • Call documentation
  • De-escalation techniques

Timeline

Everise
09.2023 - 05.2024

Administrative Assistant

TTEC
10.2022 - 09.2023

High School Diploma -

Natchez High School

Some College (No Degree) - Social Work

Southern New Hampshire University
Stephanie Johnson