Stephanie McNeal
Hattiesburg
Summary
Dedicated Direct Support Professional with expertise in compassionate caregiving, client support, and medication administration. Proven ability to implement effective care plans and enhance client independence.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Pine Belt Mental Healthcare Resources
03.2018 - Current
- Provided individualized support to clients, promoting independence and personal growth.
- Assisted in developing and implementing client care plans tailored to specific needs.
- Facilitated daily living activities, enhancing clients' quality of life through structured routines.
- Monitored client progress, documenting changes and reporting to healthcare teams effectively.
- Trained new staff on best practices in client engagement and support techniques.
Medical Asssistance/Phlebotomist
Maxem Health Urgent Care
02.2014 - 03.2018
- Performed venipuncture and capillary draws with precision to ensure patient safety and comfort.
- Ensured compliance with safety protocols and infection control measures during blood collection procedures.
- Maintained accurate records of patient interactions, test results, and specimen handling.
- Collaborated with healthcare team to streamline workflows and improve patient throughput in urgent care settings.
- Developed training materials to enhance knowledge of blood collection processes among new employees.
- Implemented quality control measures that improved accuracy of lab results and minimized errors in specimen processing.
Remote Medical Scheduler
Wesley Medical Center
05.2016 - 02.2018
- Managed appointment scheduling for multiple physicians, optimizing patient flow and reducing wait times.
- Coordinated insurance verification processes, ensuring accurate patient information and coverage details.
- Developed and maintained electronic health record systems for improved data accuracy and accessibility.
- Trained new staff on scheduling protocols and software applications to enhance operational efficiency.
- Implemented process improvements that streamlined appointment confirmations and reminders for patients.
- Collaborated with clinical teams to resolve scheduling conflicts, enhancing communication across departments.
Medical Assistant
Hattiesburg Clinic
11.2012 - 12.2014
- Assisted in patient examinations and prepared examination rooms for medical procedures.
- Recorded patient histories and vital signs accurately to ensure quality care.
- Coordinated appointment scheduling and managed patient flow efficiently within the clinic.
- Educated patients on treatment plans and provided guidance on medication usage.
Education
Associate of Science - Applied Business Office/Medical Assisting/Phleboto
Antonelli College
Hattiesburg, MS06-2012
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
Accomplishments
Problem solving, speaking English
Languages
English
Native or Bilingual
Timeline
Direct Support Professional
Pine Belt Mental Healthcare Resources
03.2018 - Current
Remote Medical Scheduler
Wesley Medical Center
05.2016 - 02.2018
Medical Asssistance/Phlebotomist
Maxem Health Urgent Care
02.2014 - 03.2018
Medical Assistant
Hattiesburg Clinic
11.2012 - 12.2014
Associate of Science - Applied Business Office/Medical Assisting/Phleboto
Antonelli College