Stephanie Purvis
Gulfport
Summary
Dedicated front desk agent known for exceptional guest service and problem-solving skills, enhancing satisfaction and operational efficiency.
Detail-oriented professional with extensive experience in guest services and cash handling. Proven ability to train staff and streamline operations, leading to improved guest satisfaction and expedited complaint resolution.
Overview
27
27
years of professional experience
Work History
Front Desk Agent
La Quinta
Andrews, TX
10.2018 - 05.2025
- Managed check-in and check-out processes, ensuring guest satisfaction and efficient service delivery.
- Coordinated room assignments and special requests to enhance guest experiences.
- Trained new staff on front desk operations and customer service protocols.
- Implemented procedures for handling guest complaints, improving resolution time and satisfaction ratings.
- Maintained accurate records of reservations and billing information using property management software.
Cash Office Associate
Michaels Arts and Crafts
Denham Springs, LA
07.2017 - 06.2018
- Conducted regular audits of cash drawers and financial reports for compliance with company policies.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Managed cash handling and reconciliation processes to ensure accuracy and efficiency.
- Trained new associates on cash office procedures and point-of-sale systems.
Early Morning Stocker
Michaels Arts and Crafts
Houma, LA
10.2016 - 01.2017
- Stocked shelves with merchandise, ensuring optimal organization and accessibility for customers.
- Assisted in inventory management, tracking stock levels to maintain product availability.
- Collaborated with team members to execute planograms and set up seasonal displays effectively.
- Trained new employees on stocking procedures, safety protocols, and equipment usage.
Early Morning Stocker
Michaels Arts and Crafts
Carmel, IN
08.2014 - 07.2015
- Implemented efficient restocking processes that reduced downtime during peak hours.
- Conducted regular quality checks on products to ensure compliance with store standards.
- Streamlined backroom operations by optimizing space utilization and inventory flow.
- Led initiatives to enhance team communication, improving overall workflow efficiency within the department.
Department Manager
Michaels Arts and Crafts
Gulfport, MS
08.1998 - 10.2007
- Led department operations, ensuring optimal inventory levels and product availability.
- Developed and implemented merchandising strategies to enhance customer engagement and sales.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment.
Education
High School Diploma -
Harrison Central High School
Gulfport, MSSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Microsoft office
- Supply replenishment
- Property management systems- Opera Cloud, Synxis
Timeline
Front Desk Agent
La Quinta
10.2018 - 05.2025
Cash Office Associate
Michaels Arts and Crafts
07.2017 - 06.2018
Early Morning Stocker
Michaels Arts and Crafts
10.2016 - 01.2017
Early Morning Stocker
Michaels Arts and Crafts
08.2014 - 07.2015
Department Manager
Michaels Arts and Crafts
08.1998 - 10.2007
High School Diploma -
Harrison Central High School