Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ross

Wiggins

Summary

Dedicated Patient Access Representative with strong skills in patient registration, insurance verification, and appointment scheduling. Committed to enhancing patient satisfaction through effective communication and attention to detail.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Memorial Hospital Stone County
Wiggins
03.2020 - Current
  • Managed patient registration and appointment scheduling for efficient service delivery.
  • Verified insurance information and obtained necessary authorizations for patient visits.
  • Educated patients on hospital services, procedures, and financial responsibilities.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Collections Agent

Gulf Coast Community Federal Credit Union
Gulfport
12.2016 - 03.2020
  • Managed customer accounts to facilitate timely debt recovery.
  • Communicated payment options effectively to clients via phone and email.
  • Resolved customer inquiries and disputes regarding outstanding balances.
  • Collaborated with team members to develop effective collection strategies.
  • Monitored payment plans and followed up with clients as necessary.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Updated account status records and collection efforts.

Receptionist

Smile Country Orthodontics
Gulfport
02.2014 - 12.2016
  • Greeted patients warmly upon arrival at the orthodontic office.
  • Scheduled and confirmed appointments using practice management software.
  • Answered phone calls and addressed patient inquiries effectively.
  • Managed patient records and ensured confidentiality compliance.
  • Coordinated insurance verification for treatment plans with providers.
  • Collaborated with orthodontic staff to streamline patient flow.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.

Education

High School Diploma -

Pass Christian High School
Pass Christian, MS
05-2005

Some College (No Degree) -

Mississippi Gulf Coast Community College
Perkinston, MS

Skills

  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Electronic health records
  • Financial counseling
  • Customer relationship management

Timeline

Patient Access Representative

Memorial Hospital Stone County
03.2020 - Current

Collections Agent

Gulf Coast Community Federal Credit Union
12.2016 - 03.2020

Receptionist

Smile Country Orthodontics
02.2014 - 12.2016

High School Diploma -

Pass Christian High School

Some College (No Degree) -

Mississippi Gulf Coast Community College

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Stephanie Ross