Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Tiller

Gautier

Summary

Dynamic table game dealer skilled in customer service, money handling, and conflict mediation. Committed to fostering a welcoming gaming environment while ensuring compliance with gaming regulations.

Overview

19
19
years of professional experience

Work History

Table Game Dealer

Treasure Bay Casino
Biloxi, MS
08.2025 - Current
  • Dealt various table games, ensuring adherence to all gaming regulations and procedures.
  • Managed player interactions, fostering a friendly and engaging gaming environment.
  • Demonstrated proficiency in game rules and payout structures to assist players effectively.
  • Monitored game integrity, detecting and reporting any irregularities to supervisors promptly.
  • Educated new players on gameplay mechanics, enhancing their understanding and enjoyment of games.
  • Collaborated with team members to maintain an organized gaming area, promoting operational efficiency.
  • Handled cash transactions accurately, ensuring compliance with casino cash handling policies.
  • Adapted quickly to varying game dynamics and player behavior, maintaining high service standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Laundromat Attendant

Wash O Rama
Gautier, MS
05.2023 - 08.2025
  • Operated and maintained laundry equipment to ensure optimal performance and customer satisfaction.
  • Assisted customers with machine usage, addressing inquiries and resolving issues efficiently.
  • Monitored cleanliness and organization of laundromat, ensuring a welcoming environment for patrons.
  • Managed inventory of detergents and supplies, preventing shortages and maintaining stock levels.
  • Conducted regular inspections of equipment to identify maintenance needs, minimizing service interruptions.
  • Developed customer feedback systems to gather insights for service enhancements and operational adjustments.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers.
  • Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.
  • Enhanced customer loyalty with personalized attention and helpful tips for using the facility''s services effectively.
  • Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
  • Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
  • Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
  • Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.

Bank Teller

Navigator Credit Union
Gautier, MS
08.2022 - 06.2024
  • Processed member transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted members with account inquiries, fostering positive customer relationships and satisfaction.
  • Maintained compliance with banking regulations and internal policies to mitigate risk.
  • Cross-trained team members on operational procedures, enhancing team productivity and service quality.
  • Identified process improvements that streamlined workflow and reduced transaction times.
  • Resolved customer complaints promptly, ensuring a high standard of service delivery.
  • Conducted regular audits of cash drawers to maintain financial integrity and accuracy in reporting.
  • Collaborated with management to implement initiatives that improved overall branch performance and efficiency.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Server

Waffle House
Gautier, MS
10.2021 - 05.2022
  • Managed customer orders efficiently, ensuring timely service and satisfaction.
  • Trained new staff on restaurant operations and customer service standards.
  • Collaborated with kitchen staff to maintain food quality and presentation standards.
  • Handled cash register operations, maintaining accuracy in transactions and financial reporting.
  • Developed strong rapport with regular customers, enhancing their dining experience.
  • Streamlined service processes, reducing wait times during peak hours through effective team coordination.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Medical Assistant

Florida Center for Infectious Disease and Wound Care
Jacksonville, FL
03.2018 - 06.2020
  • Administered patient care, including vital sign monitoring and medical history documentation.
  • Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
  • Managed appointment scheduling, optimizing patient flow and reducing wait times.
  • Educated patients on treatment plans, medications, and wound care protocols to promote adherence.
  • Developed and implemented office procedures to enhance operational efficiency and improve patient experiences.
  • Oversaw inventory management of medical supplies, ensuring availability for clinical operations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Shift Manager

Taco Bell
Jacksonville, FL
04.2007 - 01.2017
  • Supervised daily operations and maintained high standards of food quality and customer service.
  • Trained and mentored team members to enhance performance and ensure adherence to operational procedures.
  • Managed inventory levels, placed orders, and minimized waste through effective stock control practices.
  • Implemented efficient scheduling systems to optimize labor costs while meeting peak demand periods.
  • Conducted regular staff performance evaluations, providing actionable feedback for continuous improvement.
  • Developed training materials focused on safety protocols and customer engagement techniques for new hires.
  • Resolved customer complaints promptly, fostering a positive dining experience and enhancing brand loyalty.
  • Led initiatives to streamline workflow processes, resulting in improved service speed during busy hours.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.

Education

Medical Assistant Certification - Medical

Florida Career College
Jacksonville, FL
05-2018

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Team player mentality
  • Patience and composure
  • Payoff control
  • Table management
  • Gaming commission compliance
  • Guest service
  • Table game rules
  • Fraud detection
  • Conflict mediation

Timeline

Table Game Dealer

Treasure Bay Casino
08.2025 - Current

Laundromat Attendant

Wash O Rama
05.2023 - 08.2025

Bank Teller

Navigator Credit Union
08.2022 - 06.2024

Server

Waffle House
10.2021 - 05.2022

Medical Assistant

Florida Center for Infectious Disease and Wound Care
03.2018 - 06.2020

Shift Manager

Taco Bell
04.2007 - 01.2017

Medical Assistant Certification - Medical

Florida Career College
Stephanie Tiller