Stephanie Tiller
Gautier
Summary
Dynamic table game dealer skilled in customer service, money handling, and conflict mediation. Committed to fostering a welcoming gaming environment while ensuring compliance with gaming regulations.
Overview
19
19
years of professional experience
Work History
Table Game Dealer
Treasure Bay Casino
Biloxi, MS
08.2025 - Current
- Dealt various table games, ensuring adherence to all gaming regulations and procedures.
- Managed player interactions, fostering a friendly and engaging gaming environment.
- Demonstrated proficiency in game rules and payout structures to assist players effectively.
- Monitored game integrity, detecting and reporting any irregularities to supervisors promptly.
- Educated new players on gameplay mechanics, enhancing their understanding and enjoyment of games.
- Collaborated with team members to maintain an organized gaming area, promoting operational efficiency.
- Handled cash transactions accurately, ensuring compliance with casino cash handling policies.
- Adapted quickly to varying game dynamics and player behavior, maintaining high service standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Laundromat Attendant
Wash O Rama
Gautier, MS
05.2023 - 08.2025
- Operated and maintained laundry equipment to ensure optimal performance and customer satisfaction.
- Assisted customers with machine usage, addressing inquiries and resolving issues efficiently.
- Monitored cleanliness and organization of laundromat, ensuring a welcoming environment for patrons.
- Managed inventory of detergents and supplies, preventing shortages and maintaining stock levels.
- Conducted regular inspections of equipment to identify maintenance needs, minimizing service interruptions.
- Developed customer feedback systems to gather insights for service enhancements and operational adjustments.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.
- Enhanced customer loyalty with personalized attention and helpful tips for using the facility''s services effectively.
- Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
- Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
- Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
- Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
Bank Teller
Navigator Credit Union
Gautier, MS
08.2022 - 06.2024
- Processed member transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted members with account inquiries, fostering positive customer relationships and satisfaction.
- Maintained compliance with banking regulations and internal policies to mitigate risk.
- Cross-trained team members on operational procedures, enhancing team productivity and service quality.
- Identified process improvements that streamlined workflow and reduced transaction times.
- Resolved customer complaints promptly, ensuring a high standard of service delivery.
- Conducted regular audits of cash drawers to maintain financial integrity and accuracy in reporting.
- Collaborated with management to implement initiatives that improved overall branch performance and efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Server
Waffle House
Gautier, MS
10.2021 - 05.2022
- Managed customer orders efficiently, ensuring timely service and satisfaction.
- Trained new staff on restaurant operations and customer service standards.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Handled cash register operations, maintaining accuracy in transactions and financial reporting.
- Developed strong rapport with regular customers, enhancing their dining experience.
- Streamlined service processes, reducing wait times during peak hours through effective team coordination.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Assistant
Florida Center for Infectious Disease and Wound Care
Jacksonville, FL
03.2018 - 06.2020
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans, medications, and wound care protocols to promote adherence.
- Developed and implemented office procedures to enhance operational efficiency and improve patient experiences.
- Oversaw inventory management of medical supplies, ensuring availability for clinical operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Shift Manager
Taco Bell
Jacksonville, FL
04.2007 - 01.2017
- Supervised daily operations and maintained high standards of food quality and customer service.
- Trained and mentored team members to enhance performance and ensure adherence to operational procedures.
- Managed inventory levels, placed orders, and minimized waste through effective stock control practices.
- Implemented efficient scheduling systems to optimize labor costs while meeting peak demand periods.
- Conducted regular staff performance evaluations, providing actionable feedback for continuous improvement.
- Developed training materials focused on safety protocols and customer engagement techniques for new hires.
- Resolved customer complaints promptly, fostering a positive dining experience and enhancing brand loyalty.
- Led initiatives to streamline workflow processes, resulting in improved service speed during busy hours.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Education
Medical Assistant Certification - Medical
Florida Career College
Jacksonville, FL05-2018
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Patience and composure
- Payoff control
- Table management
- Gaming commission compliance
- Guest service
- Table game rules
- Fraud detection
- Conflict mediation
Timeline
Table Game Dealer
Treasure Bay Casino
08.2025 - Current
Laundromat Attendant
Wash O Rama
05.2023 - 08.2025
Bank Teller
Navigator Credit Union
08.2022 - 06.2024
Server
Waffle House
10.2021 - 05.2022
Medical Assistant
Florida Center for Infectious Disease and Wound Care
03.2018 - 06.2020
Shift Manager
Taco Bell
04.2007 - 01.2017
Medical Assistant Certification - Medical
Florida Career College