Stephanie A. Redmond
Southaven
Summary
Dynamic account management professional with extensive experience at the Internal Revenue Service, excelling in customer service and problem resolution. Proven expertise in billing management and accounting software, complemented by strong interpersonal communication skills. Successfully improved service delivery processes, ensuring compliance and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service
Memphis
09.2022 - 03.2025
- Provided excellent customer service by answering taxpayer inquiries, and resolving issues on accounts in a timely manner.
- Assisted customers with account management and billing questions.
- Collaborated with team members to improve service delivery processes.
- Maintained up-to-date knowledge of company policies and procedures.
- Ensured compliance with company policies and procedures when interacting with customers.
- Updated existing accounts including changes in address or contact information.
- Researched information from multiple sources to provide accurate solutions to customer inquiries.
- Utilized problem solving techniques to resolve customer complaints quickly and effectively.
- Demonstrated proficiency in Internal Revenue Code, tax regulations, and procedures.
Customer Accounts Advisor
Aarons
Memphis
03.2022 - 08.2022
- Maintained accurate customer account information in store computer system.
- Documented all customer payment appointments to ensure timely follow-ups.
- Conducted outreach to customers with expired lease agreements through home visits and phone calls.
- Promoted benefits of timely lease renewal payments to enhance customer retention.
- Supported Customer Account Manager in achieving daily, weekly, and monthly revenue goals.
- Facilitated merchandise returns and guest deliveries as directed by management.
- Cleaned and certified returned merchandise in Quality Assurance Center before restocking.
Supervisor Accounting Receivable
Fred’s Inc.
Memphis
04.2018 - 07.2019
- Reviewed orders to ascertain catalog number, size, color, and quantity of products.
- Ensured accuracy of inbound and outbound shipments per pick ticket.
- Performed precise cycle counts for inventory management.
- Maintained cleanliness and safety standards in work environment.
Collection/Auditor
American Car Center
Memphis
01.2015 - 01.2018
- Monitored accounts to ensure compliance with procedures and regulations.
- Proofread reports and verified accuracy of account entries.
- Implemented accounting procedures and new policies for effective accounts management.
- Oversaw financial audits, ensuring adherence to standards.
Owner/Business Administration
Children’s 1st Academy
Memphis
01.2009 - 01.2015
- Facilitated training for new hires to promote accountability and maintain high standards.
- Oversaw accounts payable and receivable processes to ensure accuracy and efficiency.
- Managed office duties to support daily operations and enhance productivity.
Education
A.S. - Early Business Administration
Southwest Community College
Memphis, TN01.1993
Word Processing -
Memphis Urban League
Memphis, TN01.1990
Skills
- Clerical and organizational functions
- Excel proficiency
- Word processing skills
- Billing and transaction management
- Multi-tasking abilities
- Interpersonal communication
- Mathematical proficiency
- Accounting software expertise
Training
- WMOS
- WMP Plus software
- Pyramid system
- Word Microsoft PowerPoint
- Microsoft Excel
Timeline
Contact Service Representative
Internal Revenue Service
09.2022 - 03.2025
Customer Accounts Advisor
Aarons
03.2022 - 08.2022
Supervisor Accounting Receivable
Fred’s Inc.
04.2018 - 07.2019
Collection/Auditor
American Car Center
01.2015 - 01.2018
Owner/Business Administration
Children’s 1st Academy
01.2009 - 01.2015
A.S. - Early Business Administration
Southwest Community College
Word Processing -
Memphis Urban League
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