Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

STEPHEN SOUSER

Gulfport

Summary

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Experienced with academic research, group projects, and time management. Utilizes research skills to gather and analyze data effectively, contributing to informed decision-making. Knowledge of collaboration techniques ensures successful teamwork and project completion.

Capable copywriter with solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership with student employees. Skilled in research and problem-solving, with track record of effective communication and time management.

Overview

7
7
years of professional experience

Work History

Service Desk Super Student

Johns Hopkins University
08.2022 - 08.2025
  • Leveraged ITIL best practices in daily operations to align service desk processes with organizational goals.
  • Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
  • Maintained up-to-date knowledge of industry trends to identify opportunities for continuous improvement of the service desk function.
  • Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
  • Promoted a patron-centric approach among student workers, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with patrons.
  • Streamlined service desk operations by implementing efficient processes and workflows.
  • Managed escalations effectively, resolving complex issues promptly and professionally.
  • Trained mentored, and supervised incoming student workers for optimal performance and productivity.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took book requests over phone, in person, and via computer for guests and provided confirmation information.

Back of House Team Member

Chick-fil-A
11.2018 - 07.2021
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Assisted with training new BOH staff members on established processes and goals.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
  • Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
  • Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
  • Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.

Education

Bachelor of Arts - Writing Seminars

Johns Hopkins University
Baltimore, MD
08-2025

High School Diploma - undefined

Harrison Central High School
Gulfport, MS
05.2020

Skills

  • Multitasking Abilities
  • Customer service
  • Computer skills
  • Flexible schedule
  • Complex Problem-solving
  • Good Telephone Etiquette
  • Fast learner
  • Time management
  • Attention to detail
  • Team collaboration
  • Active listening
  • Active learning

Accomplishments

  • Co-Founder and Secretary, Harrison Central National Science Honor Society Chapter
  • Develop vision and structure of school's first beautification program
  • Organize member-run science fairs at local elementary schools
  • Facilitate weekly meetings to discuss chapter projects, field trips, etc
  • Co-Founder and President, Harrison Central Film Club
  • Organize film screenings for other members
  • Facilitate discussion on underlying meanings of films
  • Educate members on techniques utilized in film
  • Co-Founder, Harrison Central Peer Tutoring Program
  • Develop structure of school's first peer tutoring program
  • Recruit and train students to provide math & writing instruction to underclassmen
  • Lead weekly meetings that include training, feedback, and peer support

Languages

Russian
Limited Working

Timeline

Service Desk Super Student

Johns Hopkins University
08.2022 - 08.2025

Back of House Team Member

Chick-fil-A
11.2018 - 07.2021

High School Diploma - undefined

Harrison Central High School

Bachelor of Arts - Writing Seminars

Johns Hopkins University

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