Steven Hook
Hollandale
Summary
Dynamic retail professional with a proven track record at Dollar General Store, enhancing operational efficiency and driving a 15% revenue increase through strategic marketing. Skilled in cash handling and conflict resolution, I excel in team leadership and employee training, ensuring exceptional customer service and staff performance. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Goodwill
Greenville
03.2024 - Current
- Developed strategies for improving operational efficiency and customer service levels.
- Assisted customers with product selection when needed.
- Monitored staff performance to ensure quality standards were met.
Retail Store Manager
Dollar General Store
Greenville
02.2014 - 12.2023
- Handled cash register transactions accurately while providing excellent customer service.
- Created marketing plans that increased revenue by 15% within 6 months.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Education
Associate of Applied Science - Criminal Justice
Az Business And Technology
75th Ave And Buckeye Rd08-2000
High School Diploma -
Shadow Mountain High
32nd And Shea BLD08-1980
Skills
- Operational efficiency
- Staff performance
- Cash handling
- Customer service
- Sales forecasting
- Inventory management
- Employee training
- Visual merchandising
- Conflict resolution
- Performance monitoring
- Team leadership
- Time management
- Staff management
- Contract management
- Data analysis
- Operations management
- Workplace safety
- Production management
- Sales monitoring
- Staff motivation
- Consulting
- Policy enforcement
- Customer-oriented
- Strategic planning
- Business administration
- Conflict resolution techniques
- Negotiation
- Inventory control
- Labor and food cost control
Accomplishments
Recieved a plaque when worked at Wendys fast food resturuant for going above and beyond my duties
Timeline
Shift Supervisor
Goodwill
03.2024 - Current
Retail Store Manager
Dollar General Store
02.2014 - 12.2023
Associate of Applied Science - Criminal Justice
Az Business And Technology
High School Diploma -
Shadow Mountain High
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