Steven Norton
Bay Saint Louis,MS
Summary
Experienced with overseeing casino slot operations, ensuring compliance, and enhancing customer experiences. Utilizes leadership skills to coordinate team efforts and adapt to real-time challenges. Track record of maintaining high levels of operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Slot Shift Manager
Silver Slipper Casino Hotel
Bay Saint Louis, MS
08.2018 - Current
- Supervised daily operations of slot floor, ensuring optimal guest experience and machine functionality.
- Trained and mentored staff on customer service protocols and slot machine operations.
- Implemented procedures for slot machine maintenance, reducing downtime and improving availability.
- Conducted regular performance evaluations for team members, providing constructive feedback to support their professional growth.
- Coordinated communication between departments to resolve guest issues promptly and effectively.
Assistant Vice President
MAVI Trucking Company
Miami, FL
11.2007 - 11.2015
- Implemented process improvements resulting in reduced turnaround times for freight handling and delivery.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
- Managed over 50 drivers on a daily basis.
Education
Some College (No Degree) - Architectural Engineering
Florida International University
Miami, FLSkills
- Team management
- Guest relations
- Employee scheduling
- Slot machine maintenance
- Policy enforcement
- Casino operations
- Strong leadership
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Slot Shift Manager
Silver Slipper Casino Hotel
08.2018 - Current
Assistant Vice President
MAVI Trucking Company
11.2007 - 11.2015
Some College (No Degree) - Architectural Engineering
Florida International University