Steven Wilson
Automotive Service Advisor
Ackerman,MS
Summary
Capable and experienced mechanic with15 years of experience. Valued team member with a high level of integrity and honesty who keeps the shop running smoothly. Committed to growing a career and learning new trades. Proven track record of being able to provide unparalleled results for others. Strong knowledge of mechanical, electrical and hydraulic systems. Excellent communication skills and capable of providing clear, concise explanations. Assessments on research findings.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Service Advisor
Carl Hogan Toyota
09.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Delivered precise service recommendations within specified timeframes.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Sought ways to improve processes and services provided.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Assemble Mechanic2
Terberg Taylor
01.2024 - 08.2024
- Install engine, radiator, transmission and lift gate on line
- Assemble fifth wheel, engine and transmission and build air tanks
- Also build and install exhaust, lift cylinders and air tanks
- Check quality of work and train new employees
Mechanic
Ridgeland Mitsubishi
09.2022 - 03.2023
- Executed repairs on diverse types of vehicles including domestic and foreign models.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Contributed to revenue growth by upselling additional services when appropriate.
- Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
- Provided customers with detailed explanations of maintenance and repair requirements.
Heavy Equipment Mechanic and Operator
Geiger Excavating, Inc.
05.2023 - 01.2024
- Specialized in heavy equipment maintenance.
- Handled machinery as required.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Handled periodic servicing and repairs of heavy-duty machines such as bulldozers, backhoes.
- Created maintenance schedules minimizing interruptions.
Mechanic
Prestage Farms
05.2021 - 07.2022
- Managed the oil change and inspection schedules for more than100 vehicles, tractor trailers, pumps and accurately predicted the mileage of each vehicle
- Diagnose and repair all farm equipment as needed including tractor trailers and hydraulic feed trailers
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
Mechanic
Bates Tire
01.2017 - 05.2021
- Implemented company guidelines to maintain shop and equipment cleanliness.
- Performed vehicle diagnostics and completed repairs such as brakes, alignments, tire installations, and lift kits.
- Excelled in providing exceptional customer service to keep customers happy.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Calculated costs of materials and labor to prepair detailed repair estimates.
Tire and Lube Technician
Gateway Tire & Service Center
12.2006 - 01.2016
- Offered strong customer service skills, keeping customers satisfied
- Mounted and balanced passenger and light truck tires
- Mounted and repaired OTR tires
- Operated service Truck
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
- Greeted customers and answered questions about oil changes and other services.
- Developed loyal client base by consistently exceeding expectations in terms of service quality, speed, and professionalism.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Education
Diploma -
06.2004
Skills USA
Automotive technical school
Skills
- Time management, Communication skills, Leadership, Customer Engagement, Computer literacy
- Customer service
- Multitasking and organization
- Attention to detail
- Excellent communication
- Service recommendations
- Customer relationship management
- Documentation and reporting
- Warranty claims process management
- Sales expertise
- Conflict resolution
- Preventive maintenance coordination
- Relationship building
- Problem resolution
- Calm and professional under pressure
- Upselling Techniques Expertise
- Strong work ethic
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Timeline
Service Advisor - Carl Hogan Toyota
09.2024 - Current
Assemble Mechanic2 - Terberg Taylor
01.2024 - 08.2024
Heavy Equipment Mechanic and Operator - Geiger Excavating, Inc.
05.2023 - 01.2024
Mechanic - Ridgeland Mitsubishi
09.2022 - 03.2023
Mechanic - Prestage Farms
05.2021 - 07.2022
Mechanic - Bates Tire
01.2017 - 05.2021
Tire and Lube Technician - Gateway Tire & Service Center
12.2006 - 01.2016
Starkville High School - Diploma,
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