Stevenee Lee
Waveland
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Brennan's. Proven ability to enhance guest satisfaction and drive sales through effective communication and multitasking. Skilled in safe food handling and adept at resolving issues promptly, ensuring a positive dining experience for all patrons.
Overview
10
10
years of professional experience
Work History
Front Waiter
Brennan's
New Orleans
11.2023 - Current
- Engaged with guests to enhance their dining experience and satisfaction
- Monitored guest needs and provided prompt assistance when required
- Trained new waitstaff on service protocols and menu knowledge
- Handled customer inquiries and resolved issues efficiently during service
- Provided exceptional service to high volume of daily customers
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Server/Bartender
Trapani's Eatery
Bay St Louis
11.2022 - 11.2023
- Mixed and served a variety of alcoholic beverages based on customer request
- Managed multiple tables efficiently during peak hours
- Identified trends and key insights to help maximize profits
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints promptly to maintain positive atmosphere.
Driver Relations Associate
Delivery Logistics
08.2020 - 09.2022
- Served as a point of contact for driver applicants as they transitioned through different points of orientation, quickly responding to driver needs and questions
- Focused on cultivating a positive, industry-leading driver experience during the onboarding and orientation process
- Ordered and adjudicated applicants' background checks using company software
- Managed contractor communications via high volume email inbox receiving 3,500 emails on average weekly
- Assisted in identifying trends and key insights to help minimize fraud
- Processed contractor payroll on a biweekly basis via internal software
- Remote
Market Manager
Waitr
Oxford
01.2020 - 08.2020
- Ensured driver and restaurant satisfaction
- Analyzed how past and current campaign performance impacted driver-restaurant behavior, recommending strategies and campaigns that would increase loyalty and engagement
- Built and deployed campaigns that tested creative content marketing strategies to engage and retain our restaurant partners
- Understood the market and customer needs to develop a multi-tiered driver development program which helped to address the driver training needs
- Managed all office duties including scheduling, approving time and maintaining a vast inventory
- Oxford, MS
General Manager/Dispatcher
Landshark Delivery
Oxford
08.2018 - 01.2020
- Lead the driver team, managed conflict, and ensured processes and tasks were carried out efficiently
- Ensured that clients' satisfaction was always guaranteed and consistently collated data on restaurant satisfaction, and worked on developing strategies to maintain or improve on the quality-of-service
- Entered employee information and payroll data
- Facilitated onboarding sessions served as a point of contact for new hires
- Company acquired by Waitr in Jan 2020
Food and Beverage Manager
Target
Collierville
04.2016 - 07.2018
- Delivered an exceptional guest experience, provided a fresh and full shopping experience, prioritizing the guest's needs over task
- Executed fast-moving inventory by proactively adding and removing items as seasonality, ad, transitions and demand require
- Lead a team of hourly team members; including interviewing, developing, coaching, evaluating and retaining talent
- Ensured proper execution on all food safety standards and cleaning routines
- Collierville, TN
Education
Associate of Arts -
Misissippi Gulf Coast Community College
Gulfport, MSSome College (No Degree) - General Studies
University Of Memphis
Memphis, TNSkills
- Customer service
- Communication skills
- Safe food handling
- Effective customer up-selling
- Multitasking
- Prioritizing tasks
Timeline
Front Waiter
Brennan's
11.2023 - Current
Server/Bartender
Trapani's Eatery
11.2022 - 11.2023
Driver Relations Associate
Delivery Logistics
08.2020 - 09.2022
Market Manager
Waitr
01.2020 - 08.2020
General Manager/Dispatcher
Landshark Delivery
08.2018 - 01.2020
Food and Beverage Manager
Target
04.2016 - 07.2018
Associate of Arts -
Misissippi Gulf Coast Community College
Some College (No Degree) - General Studies
University Of Memphis