Stevi Keenan
Enterprise
Summary
Dynamic and detail-oriented professional with experience at Total Pain Care, excelling in organization and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and problem resolution. Skilled in data entry and file management, contributing to streamlined operations and improved data accuracy in fast-paced healthcare environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Total Pain Care
12.2018 - 11.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare staff, enhancing service delivery.
- Maintained patient records with attention to detail, improving data accuracy and accessibility.
- Assisted in resolving patient inquiries, contributing to a positive office environment.
- Trained new reception staff on software systems and customer service protocols.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dental Assistant
David McGrew
08.2017 - 12.2018
- Assisted dentists during procedures, ensuring patient comfort and efficient workflow.
- Prepared examination rooms and sterilized instruments to maintain safety standards.
- Managed patient records using electronic health record (EHR) systems for accuracy.
- Educated patients on oral hygiene practices and post-treatment care instructions.
Education
Associate of Science - Dental Assistant
Meridian Community College
Meridian, MS07-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- File management
Timeline
Receptionist
Total Pain Care
12.2018 - 11.2019
Dental Assistant
David McGrew
08.2017 - 12.2018
Associate of Science - Dental Assistant
Meridian Community College