Sufronia Coats
Belzoni
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
2014
2014
years of post-secondary education
Work History
Conduent — Remote
Remote Inbound Sales Rep
02.2024 - 06.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
GetInsured — Remote
01.2020 - 01.2022
- Assisted customers with insurance inquiries and policy details.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on insurance products and services offered by the company.
Education
Humphrey County High School
Belzoni, MSSkills
- Data analysis
- Project management
- Technical documentation
- Outbound Sales & Cold Calling
- Product Knowledge & Positioning
- Sales Conversion Optimization
- High-Volume Call Handling
- KPI & Performance Metrics Management
- Consultative Selling Techniques
- Empathy & Patience
- Quick Learning & Process Adjustment
Clear & Calm Communication
Clear Verbal Communication
Cultural Competency & Sensitivity
First Call Resolution (FCR) Expertise
Team Goal Alignment
Multitasking & Systems Navigation
Product Expertise & Sales Strategy
Customer-Focused Sales Approach
Customer Service Expertise
Strong computer skills
Clarifying and probing techniques
Timeline
Conduent — Remote
Remote Inbound Sales Rep
02.2024 - 06.2024
Customer Service Representative
GetInsured — Remote
01.2020 - 01.2022
Humphrey County High School