Summer Arnold
Florence
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
R Young Renovations
03.2024 - Current
- Addressed complex customer issues successfully, maintaining company standards and client happiness.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established long-term relationships with clients, resulting in increased repeat business.
- Collected, arranged, and input information into database system.
Customer Fulfillment Associate
Amazon Fulfillment Center
09.2022 - 03.2024
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Ensured accurate invoice generation by diligently reviewing each order before submission.
- Printed labels, packaged boxes, and loaded into outbound containers.
Front Desk Receptionist
Met Life Auto & Home
01.2019 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Associate Of General Studies -
Hinds Community College
Raymond, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Follow-up skills
- Order processing
- Team development
Timeline
Customer Service Representative
R Young Renovations
03.2024 - Current
Customer Fulfillment Associate
Amazon Fulfillment Center
09.2022 - 03.2024
Front Desk Receptionist
Met Life Auto & Home
01.2019 - 09.2022
Associate Of General Studies -
Hinds Community College
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