Summer Merritt
Richton,MS
Summary
Public Safety Technology Professional with over six years of emergency communications experience, including three years in a supervisory role. Extensive experience administering Caliber CAD, RMS, ICE Console, and Admin Console while supporting daily telecommunication operations. Proven the ability to train end users, troubleshoot technical issues, and build strong customer relationships. Passionate about helping public safety agencies maximize the value of technology through exceptional training, support, and customer service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Terminal Agency Coordinator
Forrest County Sheriff Department
2021.08 - Current
- Supervised daily operations of a multi-agency emergency communication center.
- Serves as the primary administrator for Caliber, CAD, RMS, ICE Console, and Admin Console, managing user accounts, permissions, and system access
- Create and manage user accounts, permissions, and security settings.
- Troubleshoot software issues and collaborate with caliber support to resolve technical issues.
- Train dispatchers, supervisors, and new employees on several software functionality, workflows, and operational best practices.
- Develop user procedures and training documentation to improve consistency and efficiency.
- Maintain CJIS compliance and data integrity.
- Build strong working relationships with software vendors, IT staff, command staff, and end users.
- Provide ongoing technical support and guidance for department personnel.
- Completed bi-weekly payroll for telecommunications
Telecommunications Dispatcher
Perry County Sheriffs Department
2019.12 - 2021.07
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated responses between multiple emergency services and agencies.
- Utilized Caliber Cad and RMS software to coordinate emergency law enforcement, fire, and EMS response.
- Updated and maintained real-time incident logs for accuracy.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Maintained compliance with CJIS, NCIC, and NLETS policies and procedures.
- Quickly became proficient in Caliber CAD an RMS software while supporting daily telecommunications operations
Education
High School Diploma -
Perry Central
New Augusta, MS2016-05
Skills
- Caliber CAD / Admin Console
- Caliber RMS
- ICE Console
- Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
- Windows Operating System
- NCIC
- NLETS
- CJIS Compliance
- Software Administration
- Technical Trouble Shooting
Certification
- Board of Emergency Telecommunications Standards and Training
- Mississippi Justice Information Center
- MBI Terminal Agency Coordinator
- MBI Human Trafficking Training
- International Academies of Emergency Dispatch
- Pine Belt Crisis Intervention Team
- Criminal Justice Security and Privacy
- NLETS Training CJIS
- Telecommunicator TCPR
- Active Listening Skills
Timeline
Terminal Agency Coordinator
Forrest County Sheriff Department
2021.08 - Current
Telecommunications Dispatcher
Perry County Sheriffs Department
2019.12 - 2021.07
High School Diploma -
Perry Central