Suneva Burkhalter
Jackson
Summary
Dynamic professional with a proven track record at Craddock Oil, excelling in project management and customer service. Adept at analyzing sales data to drive strategic planning and enhance team performance. Strong leadership and critical thinking skills foster collaboration and innovation, ensuring exceptional customer satisfaction and operational efficiency. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Craddock Oil
Byram
05.2022 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bakery Clerk
Stater Bros
Hemet
02.2019 - 12.2020
- Coordinated the baking schedule to ensure a continuous supply of fresh products.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Computed purchases and received and processed cash or credit payment.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
Customer Service Representative
Ralphs Grocery
Los Angeles
06.2015 - 09.2017
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Mentored junior team members and managed employee relationships.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Thomas Riley High School
Los Angeles, CA05-2013
Some College (No Degree) - Medical Assisting
Delta Technical College
Ridgeland, MSSkills
- Payroll administration
- Project management
- Sales analysis
- Customer service
- Team building
- Phlebotomy
- Critical thinking
- Decision-making
- Recordkeeping
- Active listening
- Multitasking
- Data entry
- Excellent communication
- Strategic planning
Certification
- CPR Certified
Languages
English
Professional
Spanish
Limited
Timeline
Assistant Manager
Craddock Oil
05.2022 - Current
Bakery Clerk
Stater Bros
02.2019 - 12.2020
Customer Service Representative
Ralphs Grocery
06.2015 - 09.2017
High School Diploma -
Thomas Riley High School
Some College (No Degree) - Medical Assisting
Delta Technical College
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