Job Search Status
Open to workDesired start date: Flexible
Open To Work
Sunni Waddill
Pascagoula
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Work Preference
Overview
11
11
years of professional experience
Work History
Service Advisor
Cannon Toyota
Moss Point
08.2015 - 03.2026
- Assisted customers in selecting vehicles based on needs and preferences.
- Scheduled service appointments and coordinated with technicians for timely completion.
- Explained service recommendations and maintenance requirements to customers clearly.
- Utilized dealership software to track appointments and manage customer database effectively.
- Provided training and support to new service advisors on company procedures and policies.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Strengthened customer retention by offering discount options.
Education
Shary Land High School
Mission, TXSkills
- CRM efficient
- Customer relations
- Very proficient resolving customer issues and concern
- Very good with heavy phone and in person customers
Timeline
Service Advisor
Cannon Toyota
08.2015 - 03.2026
Shary Land High School