Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYDNEY DAVIS

Crystal Springs

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Environment Masters
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Secretary/scheduling assistant

Mississippi Retina
06.2023 - 02.2024
  • Scheduling patient for various doctors Call in and office visit
  • Submitted referrals to other doctors for appointments
  • In coming referrals scheduled doctor’s appointments
  • Satellite clinic scheduling of appointments
  • Check in/out patients
  • Accounts receivable - payment and deposit daily
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Accounts Receivable

Comfort Tech Service Experts
06.2021 - 05.2023
  • Payroll – processes daily timesheet/commissions for technicians weekly pay.
  • Accounts receivable – process any form of payments and post to customer accounts.
  • Reports- run daily aging reports and daily payment reports.
  • Service dispatch- manage over 60 technicians to go to emergency calls
  • Scheduling – call and schedule customer maintenances
  • Assign purchase orders- tech calls in from vendors to get purchase orders
  • Close daily work orders

Childcare Assistant Teacher

Railroad Center Daycare
08.2020 - 05.2021
  • Monitored children in classes, on field trips, and during lunch periods to identify and correct safety problems.
  • Created activities to engage and interest children of various ages.
  • Put together fun lessons to engage children in learning foundational skills such as letter and number recognition.
  • Evaluated children regularly to identify negative behaviors associated with learning disorders or troubled home lives.
  • Encouraged children to work through difficulties and improve social skills.
  • Worked collaboratively with the director, fellow teachers, and parents to meet the unique needs of each child.
  • Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as alphabet, numbers, colors, and shapes.
  • Led songs and games, arts and crafts, and challenged children to work hard to succeed.
  • Kept supplies organized and well-stocked for upcoming lessons and typical usage.
  • Checked the classroom regularly for safety problems and housekeeping requirements.
  • Arranged daily nap and rest periods to recharge students for afternoon play and additional learning.
  • Cleaned spaces regularly and sanitized surfaces daily to prevent spread of communicable diseases.
  • Prepared healthy meals and snacks, following preferred diets approved by parents.
  • Coordinated regular outside and gym activities to promote children's physical development.
  • Implemented facility curriculum for children between ages of 1 and 12 with a balanced approach to play, exploration, and learning.

Retail Sales Associate

Charming Charlie
03.2017 - 06.2017
  • Helped maintain a clean, orderly work environment.
  • Interacted with customers, providing information and top-notch customer service.
  • Assisted customers and supported coworkers.
  • Escorted customers to appropriate merchandise.
  • Explained basic product features and promotions to customers.
  • Determined needs and advised customers on purchases.
  • Handled cash and credit transactions expertly, giving correct change and processing orders.
  • Demonstrated merchandise operation and explained features.
  • Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Minimized loss by watching for and recognizing security risks and active theft.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Quickly connected with each customer to offer assistance and promote products.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.

Concessions Cashier

Funtime Skate Land
11.2016 - 03.2017
  • Confirmed balances pre- and post-shift and accurately processed orders to keep correct drawer counts.
  • Cleaned up spills promptly, replenished condiments regularly, and filled cases often to keep concessions stand looking professional for customers.
  • Assisted with inventory, including noting needs, verifying orders, and restocking back-end supplies.
  • Cleaned nearby public areas such as walkways to maintain attractive business appearance.
  • Used safe food handling and consistent cleaning practices to minimize risks to consumers.
  • Closed up work areas at the end of events, including completing cleaning, storing food items, and mopping floors.
  • Entered food orders into the POS terminal and processed payments by cash, card, or mobile pay.
  • Set up concessions stands for events, including preparing food items and stocking displays.
  • Resolved customer complaints, striving to have happy customers every time.
  • Organized physical setup and breakdown of venue for each event.
  • Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs.
  • Engage each guest warmly and with friendly demeanor to build an immediate positive relationship.
  • Prepared accurate invoices and received payments for services provided.
  • Monitored the dining area and employee work stations to quickly clean up spills and restock supplies.
  • Collected trash from the dining room and returned reusable items like trays to the kitchen for washing.
  • Cross-trained on all stations to fill in where needed and maintain strong service levels.
  • Worked independently and teamed up with others to ensure productive workflow.
  • Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support.

Education

Associate of Arts - General

Hind Community College
Raymond, MS
05.2020

High School Diploma - undefined

Tri County Academy
Flora, MS
05.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Payment processing

Timeline

Customer Service Representative

Environment Masters
03.2024 - Current

Secretary/scheduling assistant

Mississippi Retina
06.2023 - 02.2024

Accounts Receivable

Comfort Tech Service Experts
06.2021 - 05.2023

Childcare Assistant Teacher

Railroad Center Daycare
08.2020 - 05.2021

Retail Sales Associate

Charming Charlie
03.2017 - 06.2017

Concessions Cashier

Funtime Skate Land
11.2016 - 03.2017

High School Diploma - undefined

Tri County Academy

Associate of Arts - General

Hind Community College

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SYDNEY DAVIS