Sydney Vallery
Horn Lake
Summary
Support specialist with proven ability to manage information and address technical issues efficiently. Extensive experience in customer support, demonstrating strong relationship-building and critical thinking skills. Skilled in data compilation, problem-solving, and record management. Committed to coordinating activities and enhancing team member support.
Overview
9
9
years of professional experience
Work History
Credit Support Specialist
Republic Finance
Memphis
09.2019 - Current
- Identified opportunities for process improvement in the credit department.
- Maintained accurate records of all customer transactions.
- Assisted in the development of policies and procedures related to credit operations.
- Participated in training programs related to financial services industry trends.
- Assessed customer credit files regularly to review receivables.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Requested financial documents from customers.
- Resolved disputes between customers and creditors.
- Reviewed credit applications for accuracy and completeness.
- Collaborated with other departments to ensure timely resolution of issues.
- Processed credit requests within established guidelines.
- Ensured compliance with applicable laws and regulations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient Qualification Specialist
Apria Healthcare
04.2022 - 09.2022
- Work with hospital to qualify patients for durable medical equipment upon discharge
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Scheduled patients and updated insurance, payment history and personal information.
- Reviewed and submitted workers' compensation claims.
- Revised orders, finalized invoices and created billing logs.
- Added current information to accounts, including demographic, personal and payment details.
- Input data into digital system for recordkeeping.
- Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
- Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
- Maintained confidentiality on all patient record data.
- Verified insurance eligibility for patients by calling appropriate parties.
- Worked with Apria's software to create and submit large numbers of client invoices each day.
- Completed quality assurance reviews of practices and billing histories.
- Knowledge of ICD 10 codes
Scheduling Coordinator
Mid Delta Home Health and Hospice
Greenwood
09.2020 - 04.2022
- Researched and prepared reports required by management or governmental agencies.
- Guided employees in handling difficult or complex problems.
- Developed effective scheduling processes to achieve production objectives.
- Provided reminder calls to clients prior to scheduled visits.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Resolved customer complaints or answered customers' questions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Interpreted and explained work procedures and policies to brief staff.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Developed and maintained a comprehensive database of employee availability and preferences.
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Implemented a new scheduling system that reduced scheduling conflicts.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed strategies for improving efficiency within the scheduling process.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Created and enforced scheduling policies and procedures to standardize operations.
- Set and confirmed customer appointments.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Hospice Coordinator
Continue Care Home Health
Yazoo
07.2017 - 05.2019
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Maintained records management system to process personnel information and produce reports.
- Implemented strategies aimed at resolving conflicts between family members over end-of-life decisions.
- Coordinated hospice services with physicians, nurses, therapists and other healthcare professionals.
- Conducted outreach activities such as health fairs, community forums, and speaking engagements to promote awareness of hospice services and benefits available through the organization.
- Identified areas for improvement within the hospice program based on feedback from patients, families, and staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Attended staff meetings as well as conferences related to professional development.
- Communicated with patients with compassion while keeping medical information private.
- Provided emotional support to patients and families facing end-of-life decisions.
- Maintained accurate documentation of all patient interactions and treatment plans.
- Monitored patient care plans to ensure compliance with established standards of care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collaborated with other departments within the organization to coordinate interdisciplinary team meetings for each patient's individualized plan of care.
- Developed relationships with referral sources to facilitate referrals to hospice services.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Participated in continuing education programs related to end-of-life issues or current trends in hospice care delivery systems.
- Facilitated discussions between families and healthcare providers regarding end-of-life care options.
- Explained policies, procedures and services to patients.
- Supported bereavement follow up visits for families who have lost a loved one under our care.
- Responded promptly to inquiries from patients, family members, and medical personnel regarding hospice services.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Branch Manager
Tower Loan
Greenville
05.2016 - 07.2017
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Assisted other branches when needed during peak periods or special projects.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Resolved escalated customer complaints in a timely manner.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Approved or denied loan applications and explained reasoning behind decisions.
- Developed and maintained relationships with potential customers to increase loan business.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Informed customers of loan application requirements and deadlines.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Attended periodic training sessions related to consumer lending operations.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications based on established guidelines.
Education
Associate of Arts - Business Administration
Mississippi Delta Community College
Moorhead, MS05-2016
Skills
- Credit Analysis
- Risk Assessment
- Negotiation
- Collaboration
- Financial Statement Analysis
- Credit Policy Development
- Customer Dispute Resolution
- Scheduling
- Calendar Management
- Communication Facilitation
- Team organization
- Call handling
- Scheduling Software Management
- Patient care management
- Interdisciplinary team coordination
- Regulatory compliance
- Team management
- Training Program Implementation
- Marketing Strategy Development
- Operational Process Improvement
- Branch Operations Oversight
- Client Relationship Management
- Financial Performance Monitoring
- Accounts Payable Management
- General Ledger Management
- Team Building
- Reporting
- Microsoft Office
- Payroll Management
Timeline
Patient Qualification Specialist
Apria Healthcare
04.2022 - 09.2022
Scheduling Coordinator
Mid Delta Home Health and Hospice
09.2020 - 04.2022
Credit Support Specialist
Republic Finance
09.2019 - Current
Hospice Coordinator
Continue Care Home Health
07.2017 - 05.2019
Branch Manager
Tower Loan
05.2016 - 07.2017
Associate of Arts - Business Administration
Mississippi Delta Community College