Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syretta Wright

Greenwood

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

15
15
years of professional experience

Work History

Customer Service Tech II

Partnerhero
02.2023 - 05.2025
  • Managed high stress situations effectively, maintain professionalism under pressure while resolving disputes emails.

Customer Service Representative

Qualfon (AIG Travel/Appointment Setting)
01.2017 - 05.2022
  • Customer service representative filing a claim changing information, going over the travel insurance they have on the policy, providing covid letters.

Customer Service Representative

Qualfon (United Healthcare)
06.2017 - 08.2021
  • Going over customer Health care insurance for the year, upgrade their policy, adding family to the policy and etc.

Outbound Caller

Ken Graff Auto Company
01.2021 - 06.2021
  • Doing outbound callbacks for customers who had a recall on their vehicle's and also called and notice the customer when their advantage care going to expire and when it time for services on their vehicle.

Home Health Aide

Complete Home Health
05.2016 - 03.2019
  • Working with elderly adults in their home, providing assistance in their home, cooking, cleaning, showering, running errands.

Part-time Security

Topps Security
08.2016 - 05.2018
  • Working part-time/temporary at football games college campus, basketball games etc.

Customer Service Representative

Amazon
04.2015 - 12.2017
  • Handling customer account, billing, changing passwords, maintain current knowledge, multitask, problem solving, answering question etc.

Mental Health Aide

Life Help
05.2012 - 01.2016
  • Working with kids in grades k-12 with mental help issues, helping with homework, working with behavior skills, and making home visits.

Correctional Officer

Mississippi Department of Corrections
03.2013 - 05.2015
  • Working with state inmates who are in prison for a period of time or for life, security checks, counts, shakedowns, transportation etc.

Community Service Worker

AmeriCorps
08.2010 - 08.2011
  • Working in different Communities with adults/kids, providing homes assistance to the elder who trying to get out on their own, make ramps to people home to make it more handicap accessible.

Customer Services Representative

Connexus
02.2023
  • Serving as a medical care receptionist over the phone, help customers with downloading the app, creating an account, updating information, setting appointment's etc.

Education

High School -

Gentry High School
Indianola, MS
05-2010

Community College -

Mississippi Delta Community College
Moorhead, MS

Training Academy -

Stewart Training Academy
Greenwood, MS

Skills

  • PCA (Personal Care Attendant) Certification
  • CPR/First Aid
  • Computer Skills
  • Positive Attitude
  • Overcoming Objections
  • Customer Service
  • Scheduling and Calendar Management
  • Incoming Call Reception
  • Customer Retention
  • Outbound Calling
  • Meeting Sales Goals
  • Problem-Solving
  • Lead Qualification
  • Customer Conflict Resolution
  • Cold Calling

Timeline

Customer Service Tech II

Partnerhero
02.2023 - 05.2025

Customer Services Representative

Connexus
02.2023

Outbound Caller

Ken Graff Auto Company
01.2021 - 06.2021

Customer Service Representative

Qualfon (United Healthcare)
06.2017 - 08.2021

Customer Service Representative

Qualfon (AIG Travel/Appointment Setting)
01.2017 - 05.2022

Part-time Security

Topps Security
08.2016 - 05.2018

Home Health Aide

Complete Home Health
05.2016 - 03.2019

Customer Service Representative

Amazon
04.2015 - 12.2017

Correctional Officer

Mississippi Department of Corrections
03.2013 - 05.2015

Mental Health Aide

Life Help
05.2012 - 01.2016

Community Service Worker

AmeriCorps
08.2010 - 08.2011

High School -

Gentry High School

Community College -

Mississippi Delta Community College

Training Academy -

Stewart Training Academy
Syretta Wright