Tabatha Miller

Key Achievements

• Consistently met quality, productivity, and attendance standards while working in a fully remote environment.
• Successfully resolved a wide range of customer issues on first contact by applying policy knowledge and troubleshooting skills.
• Reduced repeat customer contacts by providing clear explanations and accurate resolutions.

Responsibilities

• Provided customer support through remote channels for account, billing, and service-related inquiries.
• Guided customers step-by-step through troubleshooting processes in a calm and clear manner.
• Escalated complex issues when necessary and documented all interactions accurately in CRM systems.
• Worked independently while managing multiple systems and tasks simultaneously.

Key Achievements

• Effectively handled sensitive pharmacy and healthcare inquiries while maintaining compliance and accuracy.
• Identified recurring customer issues and shared insights with internal teams to support service improvements.
• Built trust with customers by clearly explaining pharmacy processes and resolving concerns efficiently.

Responsibilities

• Assisted customers with pharmacy-related questions and concerns in a healthcare environment.
• Collaborated with internal teams to resolve issues and advocate for client needs.
• Reviewed account details and performance data to identify trends or recurring problems.
• Maintained detailed and accurate documentation in accordance with healthcare guidelines.

Key Achievements

• Managed high call volumes while consistently meeting service level and quality expectations.
• Successfully de-escalated difficult calls, turning negative situations into resolved outcomes.
• Recognized for reliability and consistent attendance in a fast-paced call center environment.

Responsibilities

• Handled inbound customer calls while following established scripts and procedures.
• Documented customer interactions clearly and accurately in CRM systems.
• Resolved complaints and provided solutions aligned with company policies.
• Shared customer feedback with leadership to support ongoing process improvements.