Adaptable professional with a proactive mindset and quick learning capabilities. Strong work ethic complemented by effective communication skills. Focused on supporting team dynamics and driving organizational success.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Brandi's Hope
Natchez
06.2024 - Current
Provided direct support to individuals with intellectual disabilities, fostering daily living skills.
Assisted individuals with daily living activities and personal care routines.
Supported clients in social skill development through structured activities.
Collaborated with families to create personalized care plans for each client.
Monitored client behavior and reported changes to healthcare team.
Facilitated group outings to enhance client engagement and promote independence.
Maintained a clean and safe environment for all residents at the facility.
Tracked and documented clients' progress, reporting concerns to supervisors.
Tier 1 Technical Support Representative
Conduent
Remote
03.2023 - 06.2024
• Technical Support Advisor that provided great customer service via phone
• Troubleshot issues with smart devices.
• Created an excellent experience for the customers, by being a dedicated problem
solver and managed my time effectively
Customer service
Walgreens
Petal
04.2021 - 03.2023
Greeted patrons and addressed inquiries, fostering a welcoming environment and enhancing customer experience.