Summary
Overview
Work History
Education
Timeline
Generic

Taji Henyard

Natchez

Summary

Adaptable professional with a proactive mindset and quick learning capabilities. Strong work ethic complemented by effective communication skills. Focused on supporting team dynamics and driving organizational success.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

Brandi's Hope
Natchez
06.2024 - Current
  • Provided direct support to individuals with intellectual disabilities, fostering daily living skills.
  • Assisted individuals with daily living activities and personal care routines.
  • Supported clients in social skill development through structured activities.
  • Collaborated with families to create personalized care plans for each client.
  • Monitored client behavior and reported changes to healthcare team.
  • Facilitated group outings to enhance client engagement and promote independence.
  • Maintained a clean and safe environment for all residents at the facility.
  • Tracked and documented clients' progress, reporting concerns to supervisors.

Tier 1 Technical Support Representative

Conduent
Remote
03.2023 - 06.2024
  • • Technical Support Advisor that provided great customer service via phone
    • Troubleshot issues with smart devices.
    • Created an excellent experience for the customers, by being a dedicated problem
    solver and managed my time effectively

Customer service

Walgreens
Petal
04.2021 - 03.2023
  • Greeted patrons and addressed inquiries, fostering a welcoming environment and enhancing customer experience.
  • Resolved customer complaints professionally, enhancing satisfaction levels.
  • Assisted customers with product information and support, empowering informed purchasing decisions.
  • Processed customer transactions, maintaining accuracy in cash and credit handling to support smooth operations.

Home Health CNA

B & M Institute
Dallas
09.2017 - 04.2021
  • Monitored and recorded vital signs to maintain client health and safety.
  • Delivered personal care and assistance with daily living activities for clients.
  • Facilitated personal hygiene, feeding, and ambulation for daily living activities.
  • Supported clients emotionally through active listening and companionship.

Education

Bachelor of Science - Psychology

University of Southern Mississippi
Hattiesburg, MS
08-2006

High School Diploma -

Natchez High School
Natchez, MS
05-1998

Timeline

Direct Support Professional

Brandi's Hope
06.2024 - Current

Tier 1 Technical Support Representative

Conduent
03.2023 - 06.2024

Customer service

Walgreens
04.2021 - 03.2023

Home Health CNA

B & M Institute
09.2017 - 04.2021

Bachelor of Science - Psychology

University of Southern Mississippi

High School Diploma -

Natchez High School
Taji Henyard