TaNysha Johnson
Edwards
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Conduent Business Services
11.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Digital Shopper
Walmart
06.2020 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
Associate
Academy Sports and Outdoors
04.2018 - 06.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Crew Member
Wendys Old Fashioned Hamburgers
08.2017 - 07.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Raymond High School
Raymond, MS05-2017
Skills
- Problem-solving skills
- Customer assistance
- Data entry
- Customer service
Timeline
Call Center Representative
Conduent Business Services
11.2024 - Current
Digital Shopper
Walmart
06.2020 - 10.2023
Associate
Academy Sports and Outdoors
04.2018 - 06.2020
Crew Member
Wendys Old Fashioned Hamburgers
08.2017 - 07.2018
High School Diploma -
Raymond High School
Similar Profiles
Leah SneedLeah Sneed
Technical Support Representative at Conduent Business ServicesTechnical Support Representative at Conduent Business Services
Monica BrownMonica Brown
Customer Service Representative/ Tech Support at Conduent Business ServicesCustomer Service Representative/ Tech Support at Conduent Business Services
LaShay PinckneyLaShay Pinckney
Enrollment Specialist II at Conduent Business ServicesEnrollment Specialist II at Conduent Business Services
Michael PenningtonMichael Pennington
Priority Mail Handler at Conduent Business ServicesPriority Mail Handler at Conduent Business Services
Kaitlyn MartinKaitlyn Martin
School Campus Aide at Muroc Joint School DistrictSchool Campus Aide at Muroc Joint School District