Takeria Shears
Jackson
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
Work History
Dispatcher
Hayward Builders
04.2025 - Current
- Conducted daily fleet inspections to ensure vehicles were in proper working condition.
- Managed and monitored driver compliance with company policies.
- Collaborated with other departments to ensure efficient deliveries.
- Responsible for scheduling drivers and ensuring timely deliveries.
- Effectively managed up to 30 drivers and their daily delivery routes for a medium size freight company.
- Established and maintained open communication with drivers.
- Scheduled maintenance and repairs for fleet vehicles.
- Responded to customer inquiries and provided assistance as needed.
- Monitored delivery deadlines and communicated any delays to customers.
- Maintained accurate records of driver logs, work orders and delivery information.
- Created reports on driver performance and delivery times.
- Utilized GPS tracking and dispatch software to coordinate driver routes and monitor progress.
- Utilized a variety of software programs to coordinate driver routes.
- Remote
Turbo Tax/ Customer Support
Concentrix
03.2024 - 01.2025
- In this role, you will help our customers complete their taxes using Intuit TurboTax products
- Provided tax advice to clients on a variety of topics.
- Created and maintained accurate records of all tax filings and transactions.
- Assisted clients with payroll tax filings.
- Assisted clients in understanding and complying with local, state, and federal tax regulations.
- Utilize government websites, professional resources, and team expertise to seek out and deliver the right information to the customers using everyday language
- Conducted thorough tax research to provide accurate advice on complex tax issues.
- Reviewed financial statements for accuracy and compliance with IRS guidelines, minimizing errors.
Appointment Scheduler
Insight Global
09.2023 - 02.2024
- Communicated with customers to ensure all appointment scheduling needs were met.
- Met and exceeded daily and monthly scheduling quotas.
- Followed up with customers to confirm appointments and ensure customer satisfaction.
- Ensured accurate appointment information was collected and entered into the database.
- Assisted customers with appointment scheduling issues and provided solutions.
- Utilized customer service software to efficiently manage customer appointments.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Scheduled appointments for over 500 customers daily in a fast-paced call center.
- Utilized customer service software to ensure appointments were scheduled accurately.
- Utilized customer service and problem solving skills to ensure customer satisfaction.
- Proficiently handled customer inquiries and complaints in a professional manner.
- Ensured customer inquiries and complaints were addressed in a timely and professional manner.
- Developed and maintained relationships with customers to ensure customer loyalty.
- Remote
CSR
Aetna, a CVS Health
10.2021 - 08.2023
- Handled customer inquiries and complaints in a professional and timely manner.
- Utilized customer feedback to identify areas of improvement.
- Monitored customer feedback and addressed customer concerns promptly and effectively.
- Assisted customers with product returns and exchanges.
- Responded to customer inquiries in a timely and accurate manner.
- Developed and maintained strong customer relationships through regular follow-up and communication.
- Provided outstanding customer service to over 500 clients, resolving inquiries and complaints in a timely manner.
- Provided customers with product support and troubleshooting assistance.
- Processed orders and returns efficiently and accurately.
- Remote
Education
High School Diploma -
Mayde Creek High School
Houston, Texas05.2018
Skills
- Time Management -Active Listening - Computer / Microsoft
- Transaction Processing
- Record-Keeping
- Appointment setting
- Complaint Handling
- Cash Handling
- Troubleshooting
- Teamwork
- Problem Solving
- Credit Card Transaction Processing
- Data Communication
- Attention to detail
- Sales
- Professional Phone Etiquette
- Help Desk
- Medicare
- HIPAA
- Verbal and written communication
- Conflict Management
- Medical Coding (CPT, ICD-10, HCPCS)
- Claims Assessments and Investigations
- Policy and procedures
Languages
English: Native
Timeline
Dispatcher
Hayward Builders
04.2025 - Current
Turbo Tax/ Customer Support
Concentrix
03.2024 - 01.2025
Appointment Scheduler
Insight Global
09.2023 - 02.2024
CSR
Aetna, a CVS Health
10.2021 - 08.2023
High School Diploma -
Mayde Creek High School