Summary
Overview
Work History
Education
Skills
Timeline
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Takita Chaney

Canton,MS

Summary

Dynamic professional with a proven track record at Southern Sky Brands, excelling in customer service and team leadership. Enhanced customer satisfaction by resolving complaints promptly and fostering a positive work environment. Proficient in Microsoft Office, with strong decision-making and problem-solving skills, driving business growth and operational efficiency.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Southern Sky Brands
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

School Bus Driver

First Student Transportation
08.2022 - 10.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Communicated information to parents to promote good communication and transparency.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Human Resources Assistant

ANC Custodial Services
07.2020 - 04.2022
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Supported payroll processing, ensuring accurate and timely salary distribution.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Updated and maintained employee attendance records.

School Bus Driver

Durham School Services
08.2016 - 03.2020
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.

Education

High School Diploma -

Canton High School
Canton,MS
05.2002

Certified Medical Assistant

Delta Technical College
Ridgeland
12-2019

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Task delegation
  • Conflict resolution
  • Verbal and written communications
  • Inventory management
  • Customer service and satisfaction
  • Microsoft office experience

Timeline

Assistant Manager

Southern Sky Brands
03.2024 - Current

School Bus Driver

First Student Transportation
08.2022 - 10.2024

Human Resources Assistant

ANC Custodial Services
07.2020 - 04.2022

School Bus Driver

Durham School Services
08.2016 - 03.2020

High School Diploma -

Canton High School

Certified Medical Assistant

Delta Technical College

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Takita Chaney