Talimba Bryant
Clarksdale
Summary
Motivated individual with over 5 years experience in a fast-paced, team-based environment. I am driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high-quality care Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
11
11
years of professional experience
Work History
Sales Representative
Under Armour
05.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Remote
Instructional Aide
Clarksdale Municipal School District
10.2022 - 02.2023
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Supported student learning objectives through personalized and small group assistance
- Assessed student assignments to check quality and completeness before submission for grading
- Recorded grades for coursework and tests in online reporting system
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement
Chat Advisor Supervisor
Kelly Services
11.2020 - 11.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
Front Desk Clerk
Fitzgerald Casino
02.2018 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Collected room deposits, fees and payments
- Used internal software to process reservations, check-ins and check-outs
Store Manager
Spring Mobile
08.2016 - 01.2018
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Developed and maintained relationships with customers and suppliers through account development
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Directed staff and managed annual capital budget
- Onboarded new employees with training and new hire documentation
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Manager
CellularWorld
08.2013 - 08.2016
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
- Evaluated report data to proactively adjust and enhance operations
Assistant
It's Fashion Metro
08.2012 - 08.2013
- Managed inventory, placed orders and handled payment for office supplies
- Authored clear and professional business documents
- Attended to office operations and required paperwork
- Performed market analysis, assessing opportunities and collecting competitor intelligence
- Participated in strategic planning for company growth
- Greeted guests in with friendliness and professionalism
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Education
Associate of Arts (A.A.) - undefined
Coahoma Community College
Clarksdale, MS05.2011
High School Diploma - College Prep
Clarksdale High School
Clarksdale, MS06.2009
Skills
- Expert in: Operations, Customer Account Management, Building Customer Trust and Loyalty, Multitasking and Prioritization
Timeline
Sales Representative
Under Armour
05.2023 - 09.2023
Instructional Aide
Clarksdale Municipal School District
10.2022 - 02.2023
Chat Advisor Supervisor
Kelly Services
11.2020 - 11.2022
Front Desk Clerk
Fitzgerald Casino
02.2018 - 10.2018
Store Manager
Spring Mobile
08.2016 - 01.2018
Manager
CellularWorld
08.2013 - 08.2016
Assistant
It's Fashion Metro
08.2012 - 08.2013
Associate of Arts (A.A.) - undefined
Coahoma Community College
High School Diploma - College Prep
Clarksdale High School
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