Tamara Barnes
Hattiesburg
Summary
Customer Support Specialist with a strong foundation in AI training, data annotation, and conversational analysis. Skilled at resolving high-volume customer inquiries while identifying patterns that improve chatbot performance and user experience. Adept at translating real customer interactions into structured training data, optimizing AI responses for accuracy, tone, and efficiency. Combines empathy-driven communication with analytical thinking to enhance both human and AI-led support systems.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Specialist
T-Mobile
10.2024 - 03.2026
- Resolved 50-100+ daily customer inquiries across chat, email, and ticketing systems with a focus on clarity, empathy, and efficiency
- Analyzed recurring customer issues and categorized them into structured datasets to support chatbot and AI training initiatives
- Evaluated AI-generated responses for tone, accuracy, and helpfulness, providing feedback to improve model performance
- Created and maintained standardized response templates that reduced resolution time and improved consistency
- Collaborated with product and engineering teams to identify gaps in automated support flows and suggest improvements
- Maintained customer satisfaction scores above 90% through effective communication and problem-solving
AI Data Annotator / AI Trainer
Apple
06.2019 - 10.2024
- Labeled and annotated conversational datasets for intent classification and response training
- Reviewed and scored AI outputs based on quality metrics such as relevance, tone, and correctness
- Wrote high-quality 'ideal responses' to train AI systems on best practices in customer communication
- Identified failure patterns in chatbot interactions and recommended improvements to increase accuracy
- Assisted in refining prompts and guidelines to ensure consistent AI behavior across use cases
Customer Service Representative
Alorica
05.2017 - 06.2019
- Delivered support across multiple channels while maintaining a professional and adaptable tone
- Handled escalations and de-escalated frustrated customers effectively
- Documented customer interactions to improve internal knowledge bases and workflows
- Contributed to process improvements that streamlined ticket handling and reduced response time
Education
Business Administration -
University of southern Mississippi
08.2024 - 04.2026
Diploma -
Petal High School
Petal, Ms 08.2013 - 06.2016
Skills
- Customer Support & Ticket Resolution
- AI Response Evaluation & Training Data Annotation
- Intent Classification & Conversation Labeling
- Prompt Writing & Optimization
- Quality Assurance for AI Outputs
- De-escalation & Customer Communication
- Workflow & Process Improvement
- Data Analysis (Spreadsheets, Reporting)
- CRM & Support Tools (Zendesk, Intercom, etc)
- CRM Platforms (Zendesk, Intercom, Freshdesk)
- Data Tools (Google Sheets, Excel)
- Documentation (Notion, Confluence)
- Basic Understanding of APIs & AI Systems
- Strong written communication with attention to tone and clarity
- Ability to balance empathy with efficiency
- Detail-oriented with a focus on continuous improvement
- Fast learner in evolving AI and support technologies
Projects
AI Support Optimization Project, Analyzed 100+ real or simulated customer support conversations., Categorized intents and identified top recurring issues., Designed improved AI responses and support flows., Demonstrated measurable improvements in response clarity and resolution effectiveness.
Technical Tools
- CRM Platforms (Zendesk, Intercom, Freshdesk)
- Data Tools (Google Sheets, Excel)
- Documentation (Notion, Confluence)
- Basic Understanding of APIs & AI Systems
Activities
- Core Skills, 08/01/13 - 05/31/16
- Other Activities, 08/01/24 - present
Timeline
Customer Support Specialist
T-Mobile
10.2024 - 03.2026
Business Administration -
University of southern Mississippi
08.2024 - 04.2026
AI Data Annotator / AI Trainer
Apple
06.2019 - 10.2024
Customer Service Representative
Alorica
05.2017 - 06.2019
Diploma -
Petal High School
08.2013 - 06.2016