Tamara Leggett
Laurel
Summary
Proficient lead pharmacy technician with a strong background in training and mentoring new staff. Recognized for problem-solving abilities and effective communication, delivering high-quality patient care while optimizing workflow and ensuring compliance with industry standards. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
23
23
years of professional experience
Work History
CPhT
Kroger's Pharmacy
Laurel
01.2025 - Current
- Filled prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in medication management and patient consultations.
- Processed insurance claims and verified patient information to ensure timely reimbursement.
- Provided exceptional customer service in a fast-paced pharmacy environment.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories by rotating stock, removing expired or damaged products, and resolving discrepancies in drug counts to maintain operational efficiency.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Trained new pharmacy technicians on operational procedures and best practices to enhance team competency and service quality.
- Administered flu shots and other vaccinations according to pharmacy regulations.
CPhT
Read Drugs
Laurel
09.2019 - 01.2025
- Dispensed medications accurately to patients and healthcare providers.
- Processed insurance claims and verified patient eligibility efficiently.
- Trained new pharmacy technicians on operational procedures and best practices.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Established and updated patient profiles, medications and insurance details.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
CPhT
Diket Drugs
Laurel
04.2019 - 09.2019
- Dispensed medications accurately to patients and healthcare providers.
- Processed insurance claims and verified patient eligibility efficiently.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Lead CPhT
Kroger's Pharmacy
Laurel
06.2003 - 04.2019
- Mentored new technicians on pharmacy procedures and best practices to enhance team proficiency.
- Assisted pharmacists in preparing and dispensing medications safely and accurately.
- Resolved customer complaints in a timely and professional manner, ensuring adherence to company guidelines.
- Ordered drugs from wholesalers or manufacturers for patient care.
- Utilized automated systems for filling prescriptions accurately and efficiently.
- Generated reports detailing sales, profits, and inventory levels, as requested by management.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Provided direct supervision and training to pharmacy technicians.
- Conducted physical inventories of controlled substances according to established schedules.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Led team meetings to identify and address workflow improvements and challenges, fostering collaboration.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Developed and maintained positive relationships with patients and healthcare providers.
Education
High School Diploma -
West Jones High School
Laurel, MS05-2001
Skills
- Prescription filling
- Insurance processing
- Inventory management
- Customer relationship management
- Data entry accuracy
- Problem solving
- Effective communication
- Training and mentoring
- Conflict resolution
- Refill requests
- Data entry
- Customer service
- Multitasking and organization
- New hire onboarding
- Record keeping
- Drug utilization review
- Pharmacy and customer records management
- Problem-solving skills
- Pharmacology
- Medication administration
- Workflow optimization
- Pharmaceutical calculations
- Empathy and patience
- Point of sale systems proficiency
- HIPAA
- Updating medication histories
- Interpreting and processing medication orders
Timeline
CPhT
Kroger's Pharmacy
01.2025 - Current
CPhT
Read Drugs
09.2019 - 01.2025
CPhT
Diket Drugs
04.2019 - 09.2019
Lead CPhT
Kroger's Pharmacy
06.2003 - 04.2019
High School Diploma -
West Jones High School