Tamara Williams

• Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
• Optimized resource allocation during implementations through effective project management techniques.

• · Supported ICU
• · Assisted nurses with documenting on flow sheet, MAR specimen collections in EPIC.
• · Supported CLINDOC and CPOE

Supported Telemetry, and ICU

• Assisted nurses and providers with Epic application during their transition.

• Assisted providers with completing med reconciliation, transfer, discharge and notes.

• Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

• Supported nurses and Doctors during an Epic Go Live.

• Assisted nurses to navigate through Clindoc application.

• Assisted nurses with MAR.

• Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

• Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

• Assisted providers with dictation, creating notes, completing med rec, admitting patient, transferring patient and discharging patients.

· Supported MICU and SICU.
· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.
· Supported nurses and Doctors during an Epic Go Live.
· Assisted nurses to navigate through Clindoc application.
· Assisted nurses with MAR.
· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses
· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.
· Assisted providers with dictation, creating notes, completing med rec, admitting patient, transferring patient and discharging patients.

-Pump integration

· Application support includes transferring patients, scheduling, orders, results review, media manager and message center.
· Assisted nurses and providers with Epic application during their transition.
· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.
· Supported nurses and Doctors during an Epic Go Live.
· Assisted nurses to navigate through Clindoc application.
· Assisted nurses with MAR.
· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses
· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.
· Collaborated with hospital leadership, physicians, clinicians, end users, vendors, and associates to develop and deploy electronic applications or new functionality.

- Pump integration

· Assisted nurses and providers with Epic application during their transition.
· Assisted providers with completing med reconciliation, transfer, discharge and notes.
· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.
· Supported nurses and Doctors during an Epic Go Live.
· Assisted nurses to navigate through Clindoc application.
· Assisted nurses with MAR.
· Identified obvious patient care problems and established priorities for care based on nursing and medical

· Attend workshop and analyze data.
· Take notes, present Cerner model to client and personalize system for client.
· Gathering and analyzing data
· Interpreting analyzed data.
· Creating/ Maintaining DCW’s and power forms.
· Unit Testing, System Testing and Intergration Testing.
· Travel onsite to attend workshop, Claims Testing and Intergration testing.
· Utilizing data to develop and optimize strategies and processes.
· Working with internal departments to collect data and develop stratagies.
· Build scripts in test Builder. Utilize test builder for accuracy of scripts.
· Run scripts in Test Runner.
· Workshop Events.
· Unit Testing, System Testing and Integration Testing.
· Preparation for Go Lives
· Working Remedy Que.
· TestingBuild and Power forms.
· Responsible for supporting Cerner’s internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment
· Accountable for communicating and working directly with the client to resolve key issues over the phone, through email, or through your queue.
· Prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment
· Document investigation and issue resolution thoroughly and in a timely manner, and research and use a knowledge base of information to quickly understand and diagnose issues.
· Responsible for adhering to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements
· Perform other responsibilities as assigned.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.

· Application support includes: registration, scheduling, orders, results review, media manager and message center.
· Assisted nurses and providers with Epic application during their transition.
· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.
· Supported nurses and Doctors during an Epic Go Live.
· Assisted nurses to navigate through Clin doc application.
· Assisted nurses with MAR.
· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses
· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

· Application support includes: registration, scheduling, orders, results review, media manager and message center.
· Assisted nurses and providers with Epic application during their transition.
· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.
· Supported nurses and Doctors during an Epic Go Live.
· Assisted nurses to navigate through Clin doc application.
· Assisted nurses with MAR.
· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Supported Telemetry and Cardiology.
· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.
· Supported nurses and Doctors during an Epic Go Live.
· Assisted nurses to navigate through Clin doc application.
· Assisted nurses with MAR.
· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses
· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

· Supported UMC with, with their new upgade with orders in cerner.

· Assisted with ordersets for infusion center.

· Assisted with workflow for their hospital.

· Resolved tickets for password reset and helping configure Cerner from legacy hospital.

· Provided support in Infusion Center.

· Supported Cerner, with their new and improved phone system (Clinical Mobility).

· Float from Medsurg, Telemetry, Infusion and ICU.

· Assisted with workflow for their new hospital.

· Assisted end users with upgrade from legacy hospital.

· Resolved tickets for password reset and helping configure Cerner from legacy hospital.

· Provided support in Infusion Center.

· Supported Telemetry and Cardiology.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· manager and message center.

· Assisted nurses and providers with Epic application during their transition.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted end users with resetting passwords

· Assisted providers with order entry.

· Supported ICU, Med surg and Telemetry.

· Focused on helping end users with Epic Application via telephone and remoting into their screen to resolve issues related to EPIC.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported L and D, Mother and Baby, Antepartum and Ob Stepdown

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

· Collaborated with hospital leadership, physicians, clinicians, end users, vendors, and associates to develop and deploy electronic applications or new functionality

· Assessed clinical workflow processes, identified gaps, defined necessary process changes, and developed future workflows related to the implementation of new solutions

· Provided post-live and optimization support.

· Assisted nurses and providers with Epic application during their transition.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

· Application support includes: registration, scheduling, orders, results review, media manager and message center.

· Assisted Nurses and Drs during their transition to Epic and remote into their screen to assist them with Epic.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient.

· Collaborated with hospital leadership, physicians, clinicians, end users, vendors, and associates to develop and deploy electronic applications or new functionality

· Supported ADT, assigned and placed patients in bed.

· Transferred Patients from unit to unit.

· Drag and drop patients in bed.

· Assigned patients to correct bed

· Zone Lead for (Med-surg, ICU, ED and Surgery

● ATE support provided to physicians and nurses on a go-live conversion to Cerner Millennium

● Application support included Power Note, Care compass, Power Chart, CPOE, and Mar

● Provided support to physicians and nurses on a go-live conversion to Cerner Millennium.

● Application support included Power Chart, Power Note, CPOE, Mar, and IPOC, and Power Forms

● Support provided in ICU, and Med-surg.

● Coordinate with client resources to ensure that effective training was performed

· Supported ICU, Med surg and Telemetry.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Supported ICU, Med surg and Telemetry.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Assisted with transition of Cerner to Epic

· Assisted with abstracting chart before go live.

· Entered allergies, meds, immunizations, future orders and documented and identified errors and questions.

· Application support includes: registration, scheduling, orders, results review, media manager and message center.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Provided ATE support for nurses and Doctors during an Ambulatory go live.

· Application support included: Registration, Scheduling, CPOE, Profile Module, Powernote, dictation, Dragon, Powerchart, Order review, Input orders, results and Adhoc forms.

Assignment, Patient List, Task list, IView, CPOE, depart process, etc.

· Assisted with abstracting chart before go live.

· Entered allergies, meds, immunizations, future orders and documented and identified errors and questions.

● Delivered excellent client support

● ATE support provided to physicians and nurses on a go-live conversion to Cerner Millennium

● Application support included Power Note, Carecompass, Power Chart, CPOE, and Mar

● Provided support to physicians and nurses on a go-live conversion to Cerner Millennium.

● Application support included Power Chart, Tracking Shell, Power Note, CPOE, Mar, and IPOC, and Power Forms

● Coordinate with client resources to ensure that effective training was performed

● Application support included Inpatient Power Chart, Maternity Power Chart, IPOC, Staff Assignment, Patient List, Task list, IView, CPOE, depart process, etc.

· Application support includes registration, scheduling, orders, results review, media manager and message center.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Provided ATE support for nurses and Doctors during an Ambulatory go live.

· Application support included: Registration, Scheduling, CPOE, Profile Module, Powernote, dictation, Dragon, Powerchart, Order review, Input orders, results and Adhoc forms.

● Assignment, Patient List, Task list, IView, CPOE, depart process, etc.

· Provided ATE support for nurses and Doctors during an Ambulatory go live.

· Application support included: Registration, Scheduling, CPOE, Profile Module, Powernote, dictation, Dragon, Powerchart, Order review, Input orders, results and Adhoc forms.

● Assignment, Patient List, Task list, IView, CPOE, depart process, etc.

● Delivered support to physicians and nurses on a go-live conversion to Cerner Millennium

● Trained physicians one on one with building order sets and building pre-completed power notes

● Applications support included Power Chart, Power Note,CPOE, eMar, Med Rec, IPOC and message center

● Delivered excellent client support

· Provided ATE support to nurses and doctors with order entry and depart process.

· Input orders.

· Provided ambulatory support.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

· Assisted Nurses in Labor and Delivery.

· Assisted nurses with Fetal Link and Bridge.

● ATE support provided to physicians and nurses on a go-live conversion to Cerner Millennium

● Application support included Power Note, Carecompass, Power Chart, CPOE, and Mar

● Provided support to physicians and nurses on a go-live conversion to Cerner Millennium.

● ATE support provided to physicians and nurses on a go-live conversion to Cerner Millennium

● Application support included Power Note, Carecompass, Power Chart, CPOE, and Mar

● Provided support to physicians and nurses on a go-live conversion to Cerner Millennium.

● Application support included Power Chart, Tracking Shell, Power Note, CPOE, Mar, and IPOC, and Power Forms

● Support provided in Trauma Unit, and ED

● Coordinate with client resources to ensure that effective training was performed

● Application support included Inpatient Power Chart, Maternity Power Chart, IPOC, Staff Assignment, Patient List, Task list, IView, CPOE, depart process, etc.

● ATE support provided to physicians and nurses on a go-live conversion to Cerner Millennium

● Application support included Power Note, Carecompass, Power Chart, CPOE, and Mar

● Provided support to physicians and nurses on a go-live conversion to Cerner Millennium.

● Application support included Power Chart,Tracking Shell, Power Note, CPOE, Mar, and IPOC, and Power Forms

· Supported Pediatric ICU.

· Assisted nurses on how to document on flowsheet, MAR, and collect Specimen collection on EPIC.

· Supported Med Surg floor.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Supported Med Surg floor.

· Supported nurses and Doctors during an Epic Go Live.

· Assisted nurses to navigate through Clin doc application.

· Assisted nurses with MAR.

· Identified obvious patient care problems and established priorities for care based on nursing and medical diagnosesc

● Obtained Epic Training Credentials in Clindoc and ASAP after completing panel presentation

● Provided classroom training for clinical and administrative end users to prepare for EUPA

● Assisted PT with curriculum development

● Created Job aids and tip sheets

● Submitted Sherlock tickets for broken functionality

● Served in clinical and educational position

● Operated in dual roles as float nurse and clinical educator

● Identified obvious patient care problems and established priorities for care based on nursing and medical diagnoses

● Under direction, initiated a patient care plan and collaborates with other staff members when appropriate; may suggest revisions to a patient care plan dependent upon the changing needs of the patient

● Operated in dual roles as float nurse and clinical educator

● Served as PRN LPN and systems trainer

● Provided classroom training instructions for clinical end users

● Application support included Power Chart, First Net,Tracking Shell, Power Note, CPOE, eMar, and IPOC, and Power Forms

● Support provided in Trauma Unit, and ED

● Lead train-the-trainer, formal, and informal training sessions for super-users with moderate direction from team members or the application manager.

● Served as a contributing member of the Training and Development team, dedicated to the development of electronic documentation solutions that support clinical workflow and practice and align with the current best practice standards

● Demonstrated knowledge of processes within the facility department

● Delivered classroom and one-on-one instructions for required solutions

● ATE support provided to physicians and nurses on a go-live conversion to Cerner Millennium

● Application support included Power Note, PathNet,First Net, Tracking Shell, Power Chart, CPOE, and eMar

● Provided support to physicians and nurses on a go-live conversion to Cerner Millennium.

● Application support included Power Chart, First Net,Tracking Shell, Power Note, CPOE, eMar, and IPOC, and Power Forms

● Support provided in Trauma Unit, and ED

● Coordinate with client resources to ensure that effective training was performed

● Application support included Inpatient Power Chart, Maternity Power Chart, IPOC, Staff Assignment, Patient List, Task list, IView, CPOE, depart process, etc.