TAMBA HUMPHREY
Madison
Summary
Strategic, results-driven higher education professional with over a decade of leadership experience in admissions, institutional effectiveness, and operations management. Proven success in driving data-driven initiatives that enhance institutional performance, student outcomes, and enrollment growth. Recognized for expertise in team leadership, strategic planning, and cross-departmental collaboration. Seeking to leverage these skills to drive continuous improvement and innovation within a forward-thinking organization.
Professional admissions leader skilled in driving enrollment growth and enhancing student recruitment strategies. Known for fostering collaborative environments, delivering impactful results, and adapting to evolving institutional needs. Expertise in data analysis, strategic planning, and relationship-building, paired with results-driven approach and commitment to excellence. Proficient in managing teams, streamlining processes, and ensuring seamless admissions experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Admissions
Millsaps College
12.2022 - Current
- Spearheaded the development and execution of institutional effectiveness strategies aligned with the college’s mission and strategic goals
- Led research initiatives involving data collection, analysis, and reporting to support compliance and long-term planning
- Collaborated with academic and administrative departments to design assessment tools, driving performance improvements
- Delivered insights to senior leadership, influencing policy decisions that enhanced institutional quality
- Directed admissions processes, achieving a10% enrollment increase in the first year through targeted recruitment and strategic enrollment management
- Developed recruitment plans to attract a diverse, high-achieving student body, optimizing resource allocation through trend analysis
- Managed a team of admissions professionals, offering mentorship and performance evaluations to boost productivity and job satisfaction
- Orchestrated successful on-campus events, including open houses and orientation programs, which increased yield rates
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
- Collaborated with marketing teams to create compelling promotional materials that showcased the unique qualities of the institution.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
- Improved student retention through proactive communication and targeted support programs.
- Oversaw budget management for the admissions department, utilizing resources effectively while maintaining fiscal responsibility.
Director of Admissions
Herzing University
01.2021 - 12.2022
- Led the admissions department to a15% year-over-year increase in enrollments and a17% rise in re-entry/re-enrollment rates
- Hired, trained, and managed staff while overseeing budget management and competitive analysis
- Developed strategic recruitment partnerships by presenting at affiliate and partner meetings
- Collaborated with the Dean and Director of Financial Aid to address student enrollment progression, improving overall retention
- Implemented and monitored admissions trends, forecasted budgets, and adjusted strategies to ensure target achievement
- Played a key role in the successful rollout of Salesforce and evaluated admissions dashboards to maintain compliance and productivity
Admissions Manager
Strayer University
03.2017 - 01.2021
- Managed and motivated a team of professionals, consistently achieving enrollment targets in a dynamic environment
- Grew the Jackson, MS campus from a small to large institution, earning recognition as the fastest-growing campus
- Expanded the Little Rock, AR campus by20% year-over-year within the first year
- Honored as the Most Valuable Partner for specialty enrollments and recognized for contributions to the university’s YOY growth
- Cultivated partnerships with local businesses and organizations to generate internship opportunities for enrolled students, enriching their educational experience while strengthening ties between institution and community stakeholders.
- Enhanced student enrollment rates by streamlining the admissions process and improving communication with prospective students.
- Generated detailed reports analyzing trends in enrollment patterns, providing valuable insights to inform strategic planning efforts.
- Optimized interview scheduling process, ensuring prompt feedback for applicants while minimizing administrative workload for staff members.
- Facilitated smooth transition for transfer students by collaborating with academic advisors, ensuring timely evaluation of credits and accurate course placement.
- Collaborated closely with financial aid department to ensure timely disbursement of scholarships and grants to deserving candidates.
General Manager
Ascena Retail, Inc.
05.2012 - 03.2017
- Managed store sales operations and employee development, contributing to a112% sales goal achievement in Q4 across the district
- Reduced inventory shrinkage from2% to0.5% in the first year by improving inventory control processes
- Developed and implemented training programs that led to improved sales techniques and compliance with HR procedures
- Responsible for payroll, sales reports, and operational goals, collaborating closely with district and regional leadership
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Formulated policies and procedures to streamline operations.
Operations Manager
GAP, Inc.
06.2011 - 05.2012
- Coordinated multi-departmental operations, driving efficiency improvements and cost control measures
- Established and enforced departmental policies to optimize performance and ensure compliance
- Produced an operations manual defining key business processes and best practices
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Education
Master of Business Management -
Strayer University
B.S. - Business and Finance
University of Mississippi (Ole Miss)
Skills
- Project Management
- Public Relations
- Leadership
- Effective Communication
- Critical Thinking
- Data Analysis
- Enrollment forecasting
- Collaborative Problem-solving
- Compliance monitoring
- Data visualization and presentations
- Business process analysis
- Reporting and analytics
- Workflow management
- Salesforce customization
- Budget planning
- Cost management
- Forecasting techniques
- Expense tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Implementation of Salesforce CRM by serving on UAT Salesforce team.
- Selected for Excellence of Success Award-Herzing University
- Served as founding member of Staff Advisory Board-Strayer University
- Selected as Most Valuable Partner for Specialty Degree Programs-Strayer University
Certification
- Marketing and Branding
- Finance
- Leadership
Awards
P.R.I.C.E of Success Excellence Award, Herzing University, Most Valuable Partner, Strayer University
Timeline
Director of Admissions
Millsaps College
12.2022 - Current
Director of Admissions
Herzing University
01.2021 - 12.2022
Admissions Manager
Strayer University
03.2017 - 01.2021
General Manager
Ascena Retail, Inc.
05.2012 - 03.2017
Operations Manager
GAP, Inc.
06.2011 - 05.2012
B.S. - Business and Finance
University of Mississippi (Ole Miss)
- Marketing and Branding
- Finance
- Leadership
Master of Business Management -
Strayer University
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