Tameka Ribot
Olive Branch
Summary
Versatile customer service expert with extensive experience in ticketing, reservations, and conflict resolution. Proficient in managing high call volumes and ensuring accurate processing of bookings with a focus on documentation and service outcomes. Dedicated to fostering positive customer experiences and operational excellence.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Atlanta
11.2001 - 08.2020
- Assisted an average of 150+ passengers daily with ticketing, reservations, check-in, and gate operations.
- Utilized CRS systems to process bookings and modifications with 98%+ accuracy.
- Resolved customer complaints and travel disruptions while reducing escalations.
- Maintained detailed documentation of customer interactions and service outcomes.
Front Desk Night Auditor & PBX Operator
Sheraton Gateway Hotel
College Park
06.2000 - 09.2001
- Managed 75+ guest check-ins and check-outs per shift with accuracy and professionalism.
- Performed nightly audit reconciliations and maintained billing accuracy.
- Handled high call volumes through multi-line phone systems.
Corporate Concierge
2 Places At 1 Time
Atlanta
09.1998 - 06.2000
- Coordinated travel arrangements and accommodations for corporate clients.
- Managed client inquiries and requests efficiently and professionally.
- Implemented systems for tracking client preferences and feedback.
- Developed relationships with vendors to ensure timely delivery of products and services at competitive prices.
Education
High School Diploma -
Tri-Cities High School
East Point, GASkills
- Customer support and retention
- Ticketing and booking management
- Conflict resolution and de-escalation
- High-volume call handling
- Data entry and documentation
- Computer reservation systems
- Professional communication
Timeline
Customer Service Representative
Southwest Airlines
11.2001 - 08.2020
Front Desk Night Auditor & PBX Operator
Sheraton Gateway Hotel
06.2000 - 09.2001
Corporate Concierge
2 Places At 1 Time
09.1998 - 06.2000
High School Diploma -
Tri-Cities High School