Tamekia Rogers
Jackson
Summary
Detail-oriented professional with strong teamwork skills, seeking opportunities to leverage and develop expertise. Proven adaptability in diverse environments, excelling in both independent and collaborative settings. Committed to embracing new ideas and tackling challenges head-on.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citizens National Bank
Ridgeland
08.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Verified customer signatures against signature cards to ensure accuracy.
- Resolved customer issues through effective problem-solving and communication.
- Educated clients on banking products to enhance financial understanding.
- Collaborated with team members to optimize customer service operations.
- Maintained accurate records of customer interactions in banking system.
- Handled incoming calls regarding accounts and bank services efficiently.
- Identified potential fraud cases and reported findings to supervisor.
School Operations Manager
RePublic Schools (Reimagine Prep)
Jackson
04.2021 - 08.2025
- Streamlined daily operations, enhancing efficiency across school functions.
- Coordinated communication through social media and various outlets to boost outreach efforts.
- Managed front office operations, creating a welcoming environment for families and visitors.
- Guided prospective families during school tours, showcasing facilities and programs effectively.
- Oversaw recruitment, enrollment, and attendance processes for new scholars.
- Maintained registration documents to ensure compliance and accuracy in records management.
- Resolved customer complaints promptly, maintaining high satisfaction levels among stakeholders.
- Collaborated with leadership on strategic initiatives and project execution.
Certified Medical Assistant
Women’s Health Associates
05.2019 - 04.2021
- Triage patients by assessing severity of medical complaints and prioritizing care.
- Assisted healthcare providers with patient examinations, including vital signs and medical procedures.
- Educated patients on health management and preventive care practices effectively.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Administered injections, medications, and wound dressings per physician instructions.
- Managed patient scheduling and maintained accurate appointment records.
- Prepared treatment rooms through cleaning and restocking to ensure readiness for patients.
- Documented patient histories, treatment notes, and secured medical records diligently.
Outreach Specialist
Catasys
07.2018 - 05.2019
- Conducted remote data entry operations with precision and attention to detail.
Engaged in customer service roles to address patient needs and inquiries.
Implemented patient education strategies to ensure comprehensive understanding of care instructions.
Leveraged computer skills for efficient handling of administrative responsibilities.
Education
National Certified Medical Assistant -
Delta Technical College
Ridgeland, MS10-2018
High School Diploma -
Jim Hill High School
Jackson05.2002
Skills
- Microsoft Office proficiency
- PowerSchool expertise
- Office management
- Problem solving
- Critical thinking
- Recruitment strategies
- Banking procedures
- Transaction processing
- Customer education
- Relationship management
- Data accuracy
- Conflict resolution
- Time management
- Team collaboration
- Recordkeeping skills
Certification
- National Certified Medical Assistant
- CPR Certified
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Representative
Citizens National Bank
08.2025 - Current
School Operations Manager
RePublic Schools (Reimagine Prep)
04.2021 - 08.2025
Certified Medical Assistant
Women’s Health Associates
05.2019 - 04.2021
Outreach Specialist
Catasys
07.2018 - 05.2019
National Certified Medical Assistant -
Delta Technical College
High School Diploma -
Jim Hill High School