Tamika Eggleston
Olive Branch,Ms
Summary
Dynamic Health Unit Coordinator with extensive experience at Baptist Memorial Hospital, excelling in multidisciplinary team collaboration and medical records management. Proven track record in optimizing patient care processes and enhancing communication among staff. Skilled in training and mentoring, ensuring compliance with regulations while fostering a supportive environment for patients and families.
Overview
8
8
years of professional experience
Work History
Health Unit Coordinator
Baptist Memorial Hospital/ Emergency Room
05.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided concierge service to assist patients and families and direct them to available resources.
- Provided care for 80-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Assembled and maintained patient medical records and other documents related to patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Responded to patient call lights to expedite appropriate follow-through.
Medical Office Manager
Sisterly Love Homecare Services
06.2021 - 05.2023
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 20-50 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
Customer Service Representative
AT&T Mobility
08.2017 - 06.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
The Excel Center
Memphis, TNSkills
- Multidisciplinary team collaboration
- Chart assembly
- Critical thinking
- Medical records management
- Medical terminology proficiency
- Emergency response support
- Training and mentoring
- Workflow coordination
- Records management
Timeline
Health Unit Coordinator
Baptist Memorial Hospital/ Emergency Room
05.2023 - Current
Medical Office Manager
Sisterly Love Homecare Services
06.2021 - 05.2023
Customer Service Representative
AT&T Mobility
08.2017 - 06.2021
High School Diploma -
The Excel Center
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