Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
29
29
years of professional experience
Work History
Caregiver
Help at Home
04.2025 - Current
Provided personalized care and assistance with daily living activities for clients.
Developed and maintained strong relationships with clients to enhance emotional well-being.
Implemented safety protocols to ensure a secure environment for clients.
Administered medications and monitored health conditions for compliance and safety.
Utility Worker
Aladdin Campus Dinner
01.2023 - Current
Managed wine service, table service, bar duties, stock control, venue cleaning, and all other day-to-day running duties
Worked with POS system to place orders, manage bills, and handle complimentary items
Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs
Printed dining checks with total due, collected payment, and completed transactions
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Arranged and prepared tables for customers to offer memorable guest experiences and foster repeat business
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
Delivered exceptional service by greeting and serving customers in a timely, friendly manner; upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers
Housekeeping Room Attendant
HHS Environmental Services
03.2025 - 04.2025
Maintained cleanliness and sanitation standards in guest rooms and common areas.
Inspected rooms for maintenance issues, reporting findings to management promptly.
Trained new staff on cleaning procedures and safety protocols effectively.
Developed efficient cleaning schedules to maximize productivity during shifts.
Mail Clerk
Mississippi Department of Revenue
03.2024 - 12.2024
Processed incoming and outgoing mail using automated sorting equipment.
Monitored delivery schedules, coordinating with carriers for timely pickups.
Resolved discrepancies in mail distribution, improving accuracy and accountability.
Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Janitorial Maintenance Worker
Love Janitorial
02.2022 - 11.2022
Maintained a clean and organized work area
Maintained high standards of cleanliness and safety in all areas of the building
Cleaned and sanitized restrooms, break rooms, and other common areas
Cleaned and polished metal fixtures and fittings
Swept, mopped, and polished floors and carpets
Inspected and maintained outside areas such as sidewalks and parking lots
Responded to emergency cleaning requests in a timely manner
Performed routine maintenance and repairs to janitorial equipment
Followed safety procedures and regulations at all times
Janitor Custodian
Sizemore
01.2021 - 12.2021
Assisted with special projects and events as needed
Washed walls, ceilings, and woodwork, waxed and polished furniture and fixtures
Trained new janitorial staff on proper cleaning procedures and safety protocols
Observed and followed all safety protocols and regulations
Performed minor repairs and maintenance, such as changing light bulbs and unclogging toilets
Delivered and picked up trash to and from designated areas on a scheduled basis
Performed additional duties as assigned by supervisor
Inspected and cleaned all common areas, including entryways, stairwells, and elevators
Monitored and documented janitorial equipment for repair or replacement
Reported any damages or maintenance needs to supervisor in a timely manner
Cashier
Popeyes Chicken
06.2005 - 09.2005
Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
Answered customer telephone calls promptly and appropriately
Executed currency and credit transactions quickly and accurately
Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
Sandwich Maker
Wendy's
02.2003 - 04.2003
Operated and maintained equipment including slicers, grills, ovens, and other kitchen appliances.
Assisted in the development of promotional materials for the sandwich shop.
Responsible for the stocking and organization of food items in the kitchen
Adapted to changing customer tastes and preferences to keep up with the latest trends.
Followed all safety and sanitation guidelines while preparing food.
Developed and implemented strategies to increase customer satisfaction.
Assisted in the preparation of salads, soups, and other food items.
Maintained a clean and safe work environment in accordance with health and safety regulations.
Inspected all ingredients for freshness and quality before use.
ASSEMBLER
Multi-craft Autobody
06.1999 - 12.1999
Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
Accurately documented all required entries in the Lot History Record
Operated within the standard operating procedure (SOP) and assembly drawings
Mounted assembled components such as transformers, resistors, transistors, capacitors, integrated circuits, and sockets, on chassis panel
Expert knowledge and use of power tools, soldering irons or guns, presses, vices, drill presses, testers, tube cutters, benders, grinders, and fixtures
Checked position and alignment of each component to prevent errors and minimize materials waste
Housekeeper
LaQuinta Inn & Suits
01.1998 - 06.1998
Used chemicals and other cleaning equipment in a proper, safe, and responsible manner
Maintained clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests
Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items
Removed wastepaper and other trash from the premises and placed them in the designated area
Inspected hotel and conference rooms to ensure compliance with hotel standards
Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients
Collected trash and moved garbage cans from kitchen areas to pick-up stations
Cleaned houses with a variety of chemicals, disinfectants, and machines
Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions.
Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items
Deboner
Marshall Durbin
06.1996 - 01.1997
Met daily production targets while adhering to strict quality standards
Maintained a safe and clean working environment
Complied with all safety regulations and policies
Performed daily maintenance and cleaning of machines and tools
Delivered excellent customer service by responding promptly to customer inquiries
Performed regular maintenance and cleaning of deboning machines
Trained and supervised new Deboners on proper techniques
Prepared and packaged poultry products for shipment
Appointed to lead deboning team due to outstanding performance
Verified accuracy of production orders to ensure customer satisfaction
Cashier
Krogers
03.1996 - 12.1996
Answered customer telephone calls promptly and appropriately
Executed currency and credit transactions quickly and accurately
Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
Collected credit card and cash payments to complete transactions for customer orders