Tammy Agregaard
Perkinston
Summary
Member Service Representative with extensive experience in customer service and conflict resolution at Powerco Federal Credit Union. Proven ability to enhance member relationships, ensure compliance, and manage cash handling effectively. Recognized for generating additional revenue through upselling techniques and maintaining high customer satisfaction. Strong communicator and problem solver, adept at building rapport with diverse clients and contributing to team success.
Overview
30
30
years of professional experience
Work History
Member Service Representative
Powerco FCU/ South Energy Credit Union
Gulfport
11.2016 - 05.2023
- Facilitated team discussions to refine customer service strategies and objectives.
- Managed conflict resolution through strategic solutions derived from internal knowledgebases.
- Delivered tailored product guidance based on comprehensive needs assessments.
- Processed new account applications, ensuring prompt eligibility verification for prospective members.
- Responded to membership inquiries via email and phone regarding benefits and transactions.
- Executed cash handling duties for member deposits and withdrawals with accuracy.
- Identified cross-selling opportunities to enhance product offerings aligned with member needs.
- Maintained compliance with banking regulations while adhering to organizational policies.
Member Service Representative
Keesler Federal Credit Union
Gulfport
07.2007 - 02.2016
- Participated in team meetings to strategize customer service objectives and performance metrics.
- Answered incoming calls regarding membership benefits and services, ensuring accurate information delivery.
- Greeted customers professionally, fostering a welcoming environment.
- Tracked customer feedback through surveys to identify improvement areas and trends.
- Processed loan applications and documented decisions according to policy requirements.
- Handled customer complaints efficiently, promoting resolution and satisfaction.
- Maintained accurate records of member interactions and transactions for compliance and reference.
- Exceeded service goals through effective problem resolution and by enhancing member relationships.
Food and Beverage Supervisor/Dual Rate Shift Manager
Casino Magic Biloxi
Biloxi
04.2001 - 09.2005
- Assisted kitchen staff with meal preparation during peak hours and personnel shortages.
- Resolved customer complaints promptly and professionally to enhance satisfaction levels.
- Created detailed reports outlining staffing needs, sales figures, and inventory levels.
- Monitored dining room activity to ensure service promptness, cleanliness, and guest satisfaction.
- Analyzed employee feedback surveys to identify areas for improvement in dining experience.
- Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
- Supervised cleaning activities at each shift's end to uphold sanitation standards.
- Trained new hires in food handling techniques and safety regulations.
Office Manager
Wiggins A/c and Appliance
Wiggins
05.1993 - 02.2001
- Trained new hires on office policies and procedures, ensuring smooth onboarding process.
- Developed and implemented office policies to enhance operational efficiency.
- Organized company events, including holiday parties and team-building activities.
- Processed payroll accurately, ensuring timely payment for all employees.
- Maintained filing system for records and correspondence to support organization.
- Monitored inventory levels, placing orders to maintain adequate supplies.
- Resolved customer inquiries promptly, fostering positive client relationships.
- Managed office budget, overseeing expenses related to inventory and vendor services.
Education
High School Diploma -
Stone High
Wiggins, MS05-1989
Skills
- Customer service excellence
- Conflict resolution strategies
- Cash handling expertise
- Membership management
- Product knowledge and expertise
- Regulatory compliance
Affiliations
I Love to float the river, lounge around the pool ,go 4-wheeler/mud riding with my family, but most importantly is spending time with my kids and grandkids.
References
References available upon request.
Timeline
Member Service Representative
Powerco FCU/ South Energy Credit Union
11.2016 - 05.2023
Member Service Representative
Keesler Federal Credit Union
07.2007 - 02.2016
Food and Beverage Supervisor/Dual Rate Shift Manager
Casino Magic Biloxi
04.2001 - 09.2005
Office Manager
Wiggins A/c and Appliance
05.1993 - 02.2001
High School Diploma -
Stone High
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