Tanasity Murry

Create an exceptional experience for customers

• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilized CRM software to track customer interactions and manage support tickets effectively.
• Trained new team members on company policies, procedures, and customer service best practices.
• Collaborated with management to identify process improvements that enhanced overall service delivery.
• Developed and maintained positive relationships with customers, ensuring high levels of satisfaction.
• Handled escalated calls with professionalism, providing timely solutions to complex problems.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Analyzed feedback to identify trends and recommend enhancements to improve customer experience.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Resolved customer inquiries efficiently and effectively through various communication channels.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.

• Acted as a human connection to Apple: friendly and insightful
• Maintained my composure and patience in the face of difficult customer situations
• Researched issues on various computer systems and databases to resolve technical issues and coordinated with my team to ensure that everyone was utilizing the latest resolution methods

• Utilized probing skills to identify the root cause of customers’ issues with their iPhones, iPads, and iPods and detailed troubleshooting to help resolve the issues
• Informed and coordinated with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work
• Worked within our ticketing system to create detailed work logs and technical documentation

• Responsible for providing technical support and monitoring processes to ensure that team objectives were met regarding timely delivery of quality parts to the customer
• Developed new or modified current seat assembly methods, techniques, and procedures
• Supported plant manufacturing and engineering staff during new program launches

• Worked alongside managers and sales associates to ensure every customer had a satisfying shopping experience
• Assisted customers with final purchases and successfully operated registers and credit card machines
• Proactively sought product/project knowledge to provide customers with information and identified selling opportunities

• Organized inventory in an easy-to-access process
• Monitored the efficiency of the production line to ensure timely load and shipment
• Utilized machinery, such as forklifts, to load orders

• Assisted with customers’ questions and concerns, while maintaining a friendly attitude and high level of customer care
• Exceptional expertise in providing services to customers in order to ensure repeat business
• Competent in meeting sales goods and ensured excellent aftersales services