Tanethea R. Williams
Monticello
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Responsible School Bus Driver operates school bus and other vehicles to transport students to and from designated locations. Conducts safe and orderly loading and unloading of students at specified stops. Communicates bus rules, safety, and behavior requirements and addresses improper behavior using appropriate interpersonal skills.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
School Bus Driver
First Student Transportation
Gary
04.2019 - 08.2025
- Operated school bus safely along designated routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Assisted students with boarding and disembarking from the bus.
- Communicated effectively with parents regarding pick-up and drop-off times.
- Maintained accurate records of daily routes and student attendance on the bus.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Monitored student behavior on the bus and enforced rules consistently.
Call Center Representative
Rucker and Rucker Holdings
Chicago
07.2017 - 04.2022
- Responded to customer inquiries through phone and email communication.
- Assisted customers with product information and service requests.
- Managed order processing and provided tracking updates.
- Maintained knowledge of products and services offered by the company.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Processed orders, forms, applications, and requests accurately and efficiently.
Call Center Sales Representative
Metro PCSInc
Chicago
02.2013 - 07.2017
- Assisted customers with product selections and service inquiries.
- Explained features and benefits of mobile plans to potential clients.
- Processed customer orders and account changes accurately and efficiently.
- Educated customers on device usage and troubleshooting techniques.
- Managed customer complaints, ensuring timely resolution and satisfaction.
- Answered incoming calls from customers, providing prompt and accurate information.
Education
Austin Career Center
Chicago, IllinoisSome College (No Degree) - Business Management
Malcolm X Community College
Chicago, IllinoisSkills
- Vehicle operation
- Route planning
- Safety inspections
- Student management
- Record keeping
- Customer service
- Time management
- Effective communication
- Problem solving
Timeline
School Bus Driver
First Student Transportation
04.2019 - 08.2025
Call Center Representative
Rucker and Rucker Holdings
07.2017 - 04.2022
Call Center Sales Representative
Metro PCSInc
02.2013 - 07.2017
Austin Career Center
Some College (No Degree) - Business Management
Malcolm X Community College