Tania Vaughn
Jackson
Summary
Results-driven Customer Service Professional skilled in enhancing customer experiences and optimizing merchandise displays. Strong relationship builder with effective teamwork capabilities. Expertise in prioritizing tasks to improve operational efficiency and deliver quality service, complemented by extensive product knowledge and point-of-sale proficiency. Dynamic associate with proven strengths in customer service, product knowledge, and inventory management. Committed to enhancing customer engagement and driving sales through effective relationship building. Dedicated associate skilled in customer service, product knowledge, and inventory management. Aims to enhance shopping experiences and drive sales through effective relationship building and tailored recommendations.
Overview
8
8
years of professional experience
Work History
Associate
Marshalls Department Store
Pearl
08.2023 - Current
- Assisted customers with product inquiries and guided store navigation effectively.
- Organized merchandise displays to enhance shopping experience and facilitate product discovery.
- Processed checkout transactions swiftly and accurately.
- Collaborated with team members on inventory management and shelf restocking.
- Guided customers on promotions and seasonal sales to maximize engagement and drive purchases.
- Conducted training for new associates on customer service techniques to ensure consistent service quality.
- Built strong customer relationships through friendly service interactions.
- Conducted training on store operations policies for new hires.
Teacher's Assistant
Jackson Public School District
Jackson
02.2023 - Current
- Monitored student behavior, fostering a positive classroom environment conducive to learning.
- Facilitated group activities, promoting social skills and teamwork among students, enhancing peer interactions.
- Assisted teachers in preparing lesson materials and displays, ensuring engaging and informative classroom resources.
- Provided one-on-one and small group tutoring to help students master learning concepts.
Customer Service Sales Representative
Bass Pro Shops
Pearl
10.2020 - 06.2023
- Leveraged up-to-date knowledge of product features and promotions to drive effective sales.
- Guided customers in product selection with tailored recommendations to enhance satisfaction.
- Addressed customer inquiries and complaints promptly to ensure resolution and maintain loyalty.
- Collaborated with team members to improve overall customer service experience.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers on outdoor equipment usage and safety practices.
- Participated in training new staff on customer service protocols and procedures.
- Maintained detailed records of customer interactions and transactions.
Office Clerk
City of Jackson Personnel Office
Jackson
05.2018 - 07.2018
- Managed filing systems for personnel records and confidential documents efficiently.
- Maintained organized office records and ensured optimal supply levels for team productivity.
- Provided comprehensive administrative support including typing, filing, scanning, and faxing documents.
- Answered phone calls professionally and directed them to appropriate personnel.
- Supported data entry tasks using office software and databases effectively.
Education
Associate of Arts - Child Development/ Child Care And Family Education
Holmes Community College
Goodman, MS08-2021
High School Diploma -
Callaway Highschool
Jackson05-2018
Skills
- Customer service and engagement
- Inventory management
- Product knowledge
- Point-of-sale operation
- Sales techniques
- Visual merchandising
- Relationship building
- Cash handling
- Task prioritization
- Customer engagement
- Team collaboration
- Transaction processing
- Caller accomodations
- Gathering information
- Customer communications
- Customer support
- Payment processing
- Record management
- Filing systems
- Telephone reception
- Database entry
- Information verification
- Inbound calls
- Data entry
Timeline
Associate
Marshalls Department Store
08.2023 - Current
Teacher's Assistant
Jackson Public School District
02.2023 - Current
Customer Service Sales Representative
Bass Pro Shops
10.2020 - 06.2023
Office Clerk
City of Jackson Personnel Office
05.2018 - 07.2018
Associate of Arts - Child Development/ Child Care And Family Education
Holmes Community College
High School Diploma -
Callaway Highschool