Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Johnson

Columbus

Summary

Dedicated customer service professional with a strong commitment to delivering exceptional experiences and building lasting relationships. I possess profound attention to detail, ensuring that every interaction is handled with care and precision, while my loyalty and determination drive me to exceed expectations consistently. My aspiration is to leverage my strengths to contribute to a dynamic team, fostering a positive environment and enhancing customer satisfaction.

Overview

20
20
years of professional experience

Work History

CUSTOMER SALES REP

CHICKFILA
03.2023 - Current


  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Sustain Positive Attitude and Hospitality
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

OWNER/CNA

EARTHANGELZ, LLC
01.2015 - 02.2023
  • Established Overall Vision
  • Managed Finances
  • Ensured Compliance with Legal Regulations
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

CNA

Trinity Health Care Centre
06.2005 - 06.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

GENERAL EDUCATION DEVELOPMENT (GED) -

ORLANDO TECHNICAL COLLEGE
Orlando, FL
01.1988

Skills

  • Time Management
  • Attention to Detail
  • Conflict Resolution
  • Customer Service
  • Active Listening
  • Adaptability
  • Patience and resilience
  • Cash handling
  • Customer engagement
  • Goal-oriented mindset

Timeline

CUSTOMER SALES REP

CHICKFILA
03.2023 - Current

OWNER/CNA

EARTHANGELZ, LLC
01.2015 - 02.2023

CNA

Trinity Health Care Centre
06.2005 - 06.2017

GENERAL EDUCATION DEVELOPMENT (GED) -

ORLANDO TECHNICAL COLLEGE

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