Tanya Smith
Grenada
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Office Manager/Tax Professional
H And R Block
10.2013 - Current
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assist potential and prospective clients with income tax preparations, tax tips, and updates on tax forms and tax law.
- Conduct daily transactions such as inputting tax information from client's documentation presented, handling cash transactions and issuing tax refunds in check form to clients.
- Maintain computer and manual files for the clients and vendors, answered the telephones, and operated the fax machine by distributing information to the store owner and other tax offices.
Case Manager
Adolescent Opportunity Program
09.2007 - 11.2013
- Provided leadership, guidance and support to staff members.
- Conducted outreach activities to engage local stakeholders in programs.
- Provided assistance and counseling to youths and their families for behavioral issues by providing treatment plans, planning enrichment activities and monitoring client's status and reassessment plans.
- Communicated efficiently with clients and monitored computer and manual files and case-loads daily.
- Conducted family and group sessions to educate clients and potential clients about the agency's goals and plans to get youths on track.
Layaway Associate
Walmart
09.1998 - 09.2007
- Prioritized helping customers over completing other routine tasks in store.
- Performed daily cash, check and credit card transactions by assisting clients with using the layaway plans the store offered.
- Processed layaway transactions by processing and entering data into the store's computer system, filed manual and computerized printout on layaway transactions.
- Enacted with clients by providing customer service and assistance when needed.
Education
Bachelor of Science - Accounting
Mississippi Valley State University
Itta Bena, MS05.1998
Skills
- Customer Relations
- MS Office
- Organizational Skills
- Scheduling and calendar management
- Customer Service
- Training and coaching
- Staff Training
- Compliance Monitoring
- Clear oral/written communication
- Workforce Management
- Onboarding and Orientation
- Clerical Support
- Scheduling
Timeline
Office Manager/Tax Professional
H And R Block
10.2013 - Current
Case Manager
Adolescent Opportunity Program
09.2007 - 11.2013
Layaway Associate
Walmart
09.1998 - 09.2007
Bachelor of Science - Accounting
Mississippi Valley State University
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