Tanya Trochesset
Biloxi
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
33
33
years of professional experience
Work History
Front desk receptionist
Singing River Cardiology
Biloxi
01.2021 - Current
- Facilitated check-in and check-out by verifying identification and collecting payment information, ensuring accurate patient records.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Resolved billing inquiries and processed insurance verifications, enhancing patient satisfaction and streamlining administrative tasks.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Coordinated incoming referrals and provided complete records to requesting physician, improving communication and continuity of care.
Referral Coordinator
Harborview Oral & Facial Surgery
Gulfport
01.2019 - 01.2021
- Obtaining new referrals and contacting patients to schedule new appointments.
- Answered diverse phone calls from patients and offices to facilitate communication and address inquiries.
- Verified insurance coverage and benefits for patient appointments to ensure eligibility.
- Presenting patient with accurate treatment plans.
- Requesting x-rays and referral letters from treating dentist.
- Managed message distribution, followed up on voicemails, and confirmed appointments to ensure seamless patient experience.
- Maintained office presentation to create welcoming environment for patients.
- Processing and distributing payments and posting treatment plans in patients' electronic chart.
Receptionist
Air Services
Moss Point
01.2016 - 01.2018
- Handled service calls for repairs, coordinated technician dispatch to ensure timely service.
- Processed payments and invoices, maintaining accurate financial records for customer transactions.
- Conducted inventory of parts, ordered replacements, and restocked vehicles to ensure operational readiness.
Store Manager
Family Dollar
Ocean Springs
01.2016 - 01.2018
- Managed daily store operations and ensured seamless customer experiences.
- Supervised staff and facilitated training to enhance team performance.
- Implemented inventory management practices to maintain stock levels efficiently.
- Assessed and updated Store Manager responsibilities to align with current operational standards.
- Rejoined Family Dollar after relocating from Ohio.
Staffing Specialist
Iforce Staffing
01.2015 - 01.2016
- As a Staffing Specialist we placed qualified applicants into new jobs for current clients.
- Processed applicants, interviewed candidates, and conducted background checks to ensure quality placements.
- Addressed immediate staffing needs for clients to maintain productivity and service levels.
- Processed all staffing payroll, and delivered checks to the clients for the employees.
- Delivered in-house safety classes and orientations for new employees to enhance workplace safety awareness.
- Conducted onsite safety inspections to verify compliance with OSHA standards.
Store Manager
Family Dollar
Biloxi
01.2012 - 01.2014
- Supervised, trained, and developed store staff on Family Dollar operating practices and procedures, enhancing team efficiency.
- Provided exceptional customer service while supervising and assisting staff in daily retail operations.
- Greeted and assisted customers, answered questions and resolved customer inquiries and concerns.
- Maintained presence in store to support loss prevention efforts and deliver excellent customer service.
- Managed weekly merchandise orders using cycle counts to maintain optimal inventory levels.
- Supervised and assisted in unloading all merchandise from delivery truck, organized merchandise, and transferred merchandise from the stockroom to the store.
- Maintained inventories, ensured store appearance, and completed daily paperwork.
Store Manager
TalkSource
Orange Grove
01.2008 - 01.2012
- Managed daily operations of a cell phone sales and full repair center.
- Assisted customers with inquiries and concerns about wireless services to enhance customer satisfaction.
- Building great relationships with customers through word of mouth, excellent customer service.
- Presented available wireless phone, internet, and repair services to meet customer needs.
- Recommended profit and service improvements to optimize sales strategies.
- Opened and followed up on new personal and business accounts.
- Placed weekly orders for repair parts, new phones, and replacement phones.
- Analyzed professional publications and developed personal networks.
Store Manager
Gulfcoast Wireless
Gulfport
01.2007 - 01.2008
- Managed daily operations of a cell phone sales and full repair center.
- Assisted customers with inquiries and concerns about wireless services, enhancing customer satisfaction.
- Building great relationships with customers through word of mouth, excellent customer service.
- Presented available wireless phone, internet, and repair services, facilitating informed customer decisions.
- Proposed service enhancements that aimed to increase profitability and improve customer experience.
- Opened and followed up on new personal and business accounts.
- Placed weekly orders for repair parts, new phones, and replacement phones.
- Analyzed professional publications and developed personal networks.
Customer Service Representative
Sprint United Telephone (Embarq)
Mansfield
01.2001 - 01.2007
- Troubleshot billing discrepancies, processed order credits, and accepted customer payments.
- Established and updated complex business customer accounts per requests.
- Sales and support of new and existing products and services offered by Sprint.
- Generated work orders and coordinated with customers and Sprint employees for order processing.
- Communicate with employees, management and customers through oral and written communication regarding work orders, time tables, services and policies.
- Utilized computer programs such as Microsoft Word, Excel, and Quicken for various tasks.
- Former switchboard operator educating misdirected customers on the correct assistance center for resolution.
- Completed training on Sprint’s personnel policies and code of conduct to ensure compliance.
Manager
Domino's Pizza
Mansfield
01.1995 - 01.2000
- Managed a Domino's Pizza franchise generating nearly $400,000 in annual revenue.
- Planned and managed employee utilization ensuring payroll did not exceed franchise standards.
- Scheduled and managed a team of 15 employees to ensure coverage for 7-day operation.
- Planned weekly and monthly work schedules for employees.
- Processed and analyzed performance, revenues, labor usage, food costs, ledger activity, and bank deposits through daily, weekly, monthly, and yearly reports.
- Ordered and purchased wholesale food quantities, office supplies and managed usage within corporate standards.
- Coordinated promotional and advertising programs to enhance brand visibility and drive sales.
- Ensured sanitation compliance with Health Department and Domino's standards.
Assistant Manager/CSR
Domino's Pizza
Mansfield
01.1993 - 01.1995
Education
Graduate / Certificate of Management & Franchise - Management and ownership training for Domino's franchise
Domino's University
Ann Arbor, Michigan01-1999
Graduate -
Ontario High School
Ontario, OH06-1996
Skills
- Patient check-in
- Appointment scheduling
- Record management
- Insurance verification
- Billing resolution
- Office support
- Customer relationship management
- Workforce management
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Organization
- Communication skills
References
- Carolyn Kulp, 16008 Big Ridge Road, Biloxi, MS, 39532, Legal Assistant, (228) 326-7725
- Jennifer Geatreaux, 15309 Krohn Road, Ocean Springs, MS, 39565, (228) 860-3970
Awards Recognitions Memberships
- 1997, Domino's Pizza Operational Excellence, Bronze Award. Manager awarded in excellent store operations.
- 1998, Domino's Pizza Operational Excellence, Bronze Award. Manager awarded in excellent store operations.
- 1997-1998, PALS - Voted by peer to represent designated teams dealing with dispute resolution to insure quality control involving personnel within Sprint.
Timeline
Front desk receptionist
Singing River Cardiology
01.2021 - Current
Referral Coordinator
Harborview Oral & Facial Surgery
01.2019 - 01.2021
Receptionist
Air Services
01.2016 - 01.2018
Store Manager
Family Dollar
01.2016 - 01.2018
Staffing Specialist
Iforce Staffing
01.2015 - 01.2016
Store Manager
Family Dollar
01.2012 - 01.2014
Store Manager
TalkSource
01.2008 - 01.2012
Store Manager
Gulfcoast Wireless
01.2007 - 01.2008
Customer Service Representative
Sprint United Telephone (Embarq)
01.2001 - 01.2007
Manager
Domino's Pizza
01.1995 - 01.2000
Assistant Manager/CSR
Domino's Pizza
01.1993 - 01.1995
Graduate / Certificate of Management & Franchise - Management and ownership training for Domino's franchise
Domino's University
Graduate -
Ontario High School