Tapreila Boyd
Tupelo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Alorica
10.2024 - 02.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
Licensed Cosmetologist
Superior styles and Spa
03.2022 - Current
- Styling hair
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
Independent Contractor
ARISE
09.2023 - Current
- Customer service for different companies working from home taking inbound and outbound calls.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Work From Home Customer Service Representative
Teleperformance
08.2021 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Youth Development Professional
Boys & Girls Clubs of America
08.2020 - 08.2021
- Supervise members in program area, while assisting with and maintaining club program goals and settings that insure the health and safety of members
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Worked directly with at-risk or youth offenders to improve life skills.
Shift Manager
Pizza Hut
06.2017 - 11.2019
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Representative/Delivery Driver
Pizza Hut
10.2013 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Call Center Customer Service Rep
NEW
09.2012 - 04.2013
- Answer the phones to help the direct customers with Directv problems.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
Cosmetology - Cosmetology
Creations College of Cosmetology
10.2013
High School Diploma -
New Albany High School
05.2010
Skills
- Schedule Management
- Appointment Scheduling
- Hair Styling Proficiency
- Sales and Upselling
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Call center experience
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
Certification
Cosmetologist, 09/01/13, Present 10 years
Timeline
Customer Experience Agent
Alorica
10.2024 - 02.2025
Independent Contractor
ARISE
09.2023 - Current
Licensed Cosmetologist
Superior styles and Spa
03.2022 - Current
Work From Home Customer Service Representative
Teleperformance
08.2021 - 06.2022
Youth Development Professional
Boys & Girls Clubs of America
08.2020 - 08.2021
Shift Manager
Pizza Hut
06.2017 - 11.2019
Customer Service Representative/Delivery Driver
Pizza Hut
10.2013 - 06.2017
Call Center Customer Service Rep
NEW
09.2012 - 04.2013
High School Diploma -
New Albany High School
Cosmetology - Cosmetology
Creations College of Cosmetology
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